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Reviews (447)

Long time in A&E but excellent care

October 6, 2023
We spent 27 hours in the A&E department, which we expected, but we cannot fault the level of care received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient/Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are really sorry to hear that you spent so long in the Emergency Department we are pleased to hear that you're so happy with the level of care received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good but miscommunication is a problem

October 3, 2023
My appointments generally go well and the staff are lovely. The biggest problem is miscommunication. I have had phone calls to remind me and confirm appointments that I have not received letters about. I have had other letters telling me that an appointment is face to face to then be contacted by the consultant and told off for missing a face to face appointment when I was expecting a telephone call. There are definitely administrative errors and problems with their postal services.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that appointments have generally gone well and that the staff are lovely, we are also sorry to hear there have been serious issues with miscommunication both over the phone and in appointment letters you've received.

If you would like to provide any more information or further feedback about your experience (in particular any more detail about the communication issues) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Maternity care was outstanding

September 29, 2023
I recent had a baby at Heartlands maternity department. The care I received throughout my pregnancy was excellent. I felt listened to and that my concerns were heard and addressed. The staff were all wonderful. I had my baby by a planned c-section. It went very well and I felt well cared for through the birth and during my recovery.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your experience of maternity care was outstanding both before, during and after your planned C-section.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Happy with care on Ward 9

September 29, 2023
I was admitted to ward 9, the staff have been great. The doctors have been excellent and a number of tests were carried out. I was kept well informed. I feel that no stone was left unturned and I feel very reassured that my recent illness is not related to my pre-existing medical condition which is a huge relief.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received on Ward 9 - that you were kept well-informed and staff were thorough in working out what was going on.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good care on ward 19

September 28, 2023
I was sent to ward 19 from A&E for assessment. I spend the day on the ward before being admitted to another ward. The staff were very friendly and informative. I had a number of blood tests and it was decided that I would be admitted and transferred to another ward. I was very happy with the care I received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were well looked after on Ward 19 and that the staff were friendly and informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Quickly assessed and sent to observation ward

September 28, 2023
I attended A&E upon the advice of my GP. The staff were quick to assess me and I was sent to an observation ward for further investigation and treatment.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen quickly when you attended the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Had to dig my heels in for answers

September 25, 2023
My child had spent a weekend in the hospital before being transferred to ward 17. After a number of blood tests they tried to discharge us and said that they would contact us with the latest blood results. I point blank refused. Communication had not been great while in and I told them that I was not leaving until they gave us clear answers. The consultant I spoke to was very understanding. After one final night we finally got the answers we sought, we were given good information and treatment was provided, together with a clear plan for ongoing assessment and treatment.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with communication on Ward 17 and you felt it was necessary to delay the discharge of your daughter until you got the information you needed. We're pleased to hear that you ended up with a full update and a plan for ongoing assessment and treatment.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care on Ward 15

September 25, 2023
My daughter was admitted over the weekend and while care was very good no investigations could take place until Monday. Blood tests were taken but were lost and needed to be repeated which was frustrating. Staff were wonderful with my daughter, they were very kind and built good rapport with her and other children on the ward.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care your daughter received on Ward 15 - albeit we are also sorry to hear that there were blood tests lost that had to be re-done.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Children's A&E sent us to wrong department

September 25, 2023
I was advised by 111 to attend children's A&E and that they were informing them that we would be attending. When we arrived they told us that we needed to go to the badger clinic. I explained that 111 had told us that we needed to see a paediatrician and that they were contacting the hospital. Children's A&E said that was fine and that we could see one in the badger clinic. We then spent nearly 2 hours waiting in the badger clinic to be told that we could not see a paeditrician there and that we needed to go back to children's A&E. I explained what had happened and they accessed correspondence from 111. They told me that we should have been sent straight to ward 15 for assessment.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult visit to the children's Emergency Department/Badger Clinic and there was so much confusion about where you needed to go - which in turn led to very long waits.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good experience

September 25, 2023
I was admitted to hospital with spinal problems. I have been very happy with the care I received.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received when you were admitted with spinal problems.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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