UHB Heartlands Hospital
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Reviews (707)
Good experience in maternity
July 23, 2024
My experience here was good. I was seen quickly and the staff were nice.
Excellent consultant led care
June 28, 2024
I am under consultant led care for a rare condition. They have been fantastic. I attend every 6 months for check ups and have an MRI every year. I feel well cared for, very reassured and the quality of treatment I receive is excellent.
The midwife would not listen to me
June 28, 2024
My labour and delivery experience was not great. The midwife was slow and did not listen to me. She spent too long on the computer and did not listen to me when I said the baby was about to be born. He was born quickly and the birth was missed by the midwife without the correct things in place for delivery.
Refused treatment in A&E
June 26, 2024
When I visited A&E at this hospital they told me that I needed a GP referral for my issue and wouldn't treat me. I ended up having to go back to China for treatment as I could not handle the NHS wait times.
Very long wait to be treated in 30 minutes
June 26, 2024
I waited for 9 and a half hours to see a doctor in A&E for treatment to take just half an hour when I was eventually seen. The care was good but the wait was far too long.
Inpatient physio not good enough
June 26, 2024
The in-patient physio team need to spend more time with patients before they are discharged. After hip surgery to repair a broken hip my parent only received one short session of physio a day. They got them standing each day but they were classed as mobile when they could not even walk. Based off the physio report they were discharged when they were clearly not ready to be.
Great endocrinology service
June 26, 2024
The endocrinology department at this hospital provides a great service.
Frailty unit is a great addition
June 26, 2024
The frailty unit at this hospital is one of the best ideas the NHS have come up with.
Absolutely fabulous thyroid care
June 26, 2024
The care I have received for issues with my thyroid has been absolutely fabulous. My only complaint is that parking was very difficult.
Delivery service not suitable for workers
June 26, 2024
Medication prescribed by my consultant can only be dispensed at the hospital pharmacy. During my last visit the prescription could not be completely filled with outstanding items. They tried to deliver this on two occasions to my home address but working full time meant that I missed the deliveries and there was no communication saying that the deliveries were going to be made. It would be useful if hospital pharmacies could deliver to a patients local pharmacy for them to collect there.