UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from the cardiology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a mixed experience. Although we are really pleased to hear that your labour experience was so good and that the doctors and nurses were amazing, we are sorry to hear that things on the induction ward weren't so positive and that you felt you weren't checked often enough.

If you think it’s helpful we are keen to listen to your concerns in more detail about the induction ward and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the diabetes team and that the nurses are so friendly and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent and thorough care you have been receiving at the diabetes clinic although we are also sorry to hear that you've been waiting a long time for an appointment with a liver specialist.

If you would like to provide any more information or further feedback about your experience, in particular if you are still waiting to hear back about your liver appointment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the good care you received on Ward 21 after your bad fall.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your parent received on Ward 10 during his 8 day stay as an inpatient and that staff were attentive, encouraging, reassuring and clear in their communication.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your father was so well looked after in the Emergency Department and he was treated with dignity and care by the doctors and nurses. We're also sorry to hear that he had a long wait for a bed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that the treatment you received in the Emergency Department was wonderful we are also sorry to hear that there was such a long wait and you incurred a significant cost to get here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were treated so badly by staff and made to feel like a criminal.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received on Ward 10. We are also pleased to hear about the assistance the physiotherapy department have provided him, and that you have felt he is safe which of course is incredibly important.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham