UHB Heartlands Hospital

I have spent time on the MAU at Heartlands Hospital and my experience was not good. This was mainly because the ward was of mixed genders. I do not agree with this, as an elderly man I felt very uncomfortable on a ward with women.

I was admitted to Heartlands Hospital, and whilst care was good there were clear problems on the wards. It is terrible that patients with dementia and psychiatric problems are put on wards with other patients. There was no chance of resting or sleeping due to disruptive patients, through no fault of their own. I think it is terrible that there is no provision for specialised wards where dementia patients and patients with mental health conditions can be treated. The set up as it is lacks dignity and privacy for patients. Patients without these conditions are in hospital because they are unwell and they have no opportunity to rest and recuperate because the wards are disruptive at all times of the day and night.

I attended A&E at Heartlands Hospital. I was seen and treated quickly. I cannot fault the staff at the hospital, and was happy with the care and treatment I received.

My experience of cancer treatment at Heartlands Hospital was excellent. I cannot fault the care I received from the team of staff including my consultant, doctors and nurses. I had to attend daily for treatment and the care I received made a hard situation much more manageable.

My wife was cared for at Heartlands Hospital for over 4 months. The care she received was very good. She should not have been in hospital for so long but there were delays in an assessment being done for her to be moved somewhere else for long term care. I cannot fault the staff on the ward who cared for her. I felt confident and reassured that she was safe and in the best place possible for her at that time.

I have had a very good experience of cancer care at Heartlands Hospital. I cannot fault the service I have received. The consultants, doctors and nurses have all been great.

I was waiting so long for my referral appointment following a heart attack that I had to go private.

I try to avoid this hospital because it's awful. The staff aren't very nice and seem to lack compassion. I get that they are under a lot of pressure but kindness goes a long way.

My experience at Heartlands Hospital's A&E department was awful. I waited over 12 hours to be seen. I was happy with the care I received but my overall experience was impacted by the extremely long waiting times.

My experience of the A&E department at Heartlands Hospital was a nightmare. I waited over 8 hours to be seen.