UHB Heartlands Hospital

My experience has been good, I was seen on time and the staff were very supportive and knowledgeable. I felt comfortable asking questions and the communication from the staff was good.

Everything went fine with my early assessment. The staff were great and were very reassuring. I am satisfied with the care I was given.

My experience was awful. I had an 18 hour wait to be told that they did want to keep me in but were sending me home because there were no beds.

I spent four days as a patient at Heartlands hospital. The care I received was good but compared with the care at other UHB hospitals I do think that my experience could have been better. They lack the personable care that I have received elsewhere. This could be because the hospital felt much busier and maybe the staff just did not have the time to provide that service.

I have attended regular appointments at Heartlands hospital antenatal department. I am usually seen quickly and my appointments have gone smoothly.

I have attended several appointments in the antenatal clinic during this pregnancy. My experience has been very good, on occasions when I have arrived early I have been seen early which was great. The doctors and midwives have all been very friendly.

My experience of maternity care at Heartlands hospital has been good. I find the department much busier than when I attend the Solihull clinic and waiting times are much longer. The midwives are very good, and I have been happy with the service.

I received excellent care from all members of staff in my visit to the COPD clinic.

I received excellent care from the great team of staff in the cardiology department.

My experience was very mixed. I was initially taken onto the induction ward, where I was not checked regularly. I was told that checks should be done every 4 hours but I went over 8 hours without being checked due to the staff being busy. My labour experience was wonderful. The doctors and surgeons were amazing, and I felt very safe and reassured in their care.