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Reviews (319)

Good service but waiting times are awful

December 13, 2023
So far I am happy with the care I have received in the maternity department, although waiting times are out of control! During my last visit I was in the clinic all day before finally being seen, examined and given the all clear. I do not wish to complain but a whole day spent in an uncomfortable chair waiting around for assessment is very difficult when heavily pregnant.
Anonymous

Understaffed postnatal ward

December 13, 2023
After a traumatic birth, baby and I were admitted overnight for observation. The ward was very busy, the midwives were rushed off their feet and struggling to care for everyone. Baby's hearing test raised a concern and a follow up appointment was made, which was done quickly , with speedy results which was great.
Anonymous

Poor maternity care & labour experience

December 13, 2023
I came in to the maternity department with reduced foetal movements. The staff monitored me and were concerned, but due to there being no available beds I was told to return the next morning. I was obviously very worried, but did what was asked. The next morning I was monitored again and told that they were keeping me in to induce me because of their concerns about the baby. I was then told there was no room in delivery suite so I had to be admitted to a ward and monitored overnight. I was finally induced, and I gave birth but it was very traumatic with the baby going into distress.
Anonymous

Care & communication is not the best

December 13, 2023
My experience of care and communication has not been the best on this ward. I encountered a consultant who was very stuck up and spoke to me rudely when asking questions, they had a very poor bedside manner. The nurses were ok, it was clear that the ward was understaffed and that they were struggling to cope.
Anonymous

Amazing care in ITU

December 13, 2023
The care my husband received was outstanding, they saved his life. Sometimes communication could have been better with family.
Anonymous

Good care but misdiagnosed

December 13, 2023
I was rushed into the resus where they did care for me well, but I was misdiagnosed with a stomach bug, when I had a serious life threatening condition and had developed sepsis.
Anonymous

Appalling service allowing self discharge

December 13, 2023
I am absolutely appalled that the hospital allowed my seriously ill parent to discharge themselves. They were clearly very unwell, and had undergone complex medical tests for heart problems and cancer, and I cannot believe that they allowed them to discharge themselves in the middle of the night with no assurance of any ongoing care.
Anonymous

14 hour wait with possible heart problem

December 13, 2023
I attended the A&E department with severely ulcerated legs after being told to by my GP. I was quickly triaged and then waited 4 hours to see a doctor. The doctor was concerned that I was showing symptoms of a serious heart problem. I was prescribed antibiotics, my wounds were dressed and I was told to keep my legs elevated. I was told that I was going to be taken to a ward for further investigation. I then spent 14 hours sitting on a hard chair waiting to be taken to a ward. This was after I was told that I had to keep my legs elevated. I was eventually taken to ward 28, where a number of tests were carried out. They were very thorough on the ward, but the wait was appalling.
Anonymous

Disabled parking is a nightmare!

December 12, 2023
Parking at the hospital is awful. There are never any available disabled bays , and many of the cars do not have blue badges on display. Attending the hospital is very difficult for me due to my physical disability.
Anonymous

A poor maternity experience

December 12, 2023
My experience of maternity care was poor. During labour I was just left in a room with my partner for hours with no checks being done. I have history of miscarriage, and pregnancy complications and they did little to ease my anxiety and concerns. After the baby was born safely I had to have a manual removal of the placenta. I have been left with back problems since the spinal block. During the procedure the baby was taken out of the theatre and given to my partner, but no member of staff told me and I panicked when I realised that she was not there. Simple communication would have prevented this.
Anonymous

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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