UHB Heartlands Hospital

I find it difficult to find parking and where to go within the hospital when I attend appointments.

I stayed on the cardiology ward for 9 days and can't fault the care from the staff, they were amazing. The issue was the patients. They were drunk and aggressive. I was supposed to be resting but it felt like an awful nightmare.

I was seen quickly in A&E and admitted to the cardiology ward after concerns were raised during my appointment here.

I had an accident. Upon arrival at A&E there was a queue of ambulances, I was a trauma call so went to be assessed straight away. I was prioritised because of my blood pressure dropping. I went into a cubical after 50 min wait with paramedics, which I didn't notice as I was on strong meds. The doctor was waiting to see me, but she couldn't find the unit staff nurse for 30 minutes. I was examined and given pain relief. I then needed to be moved to gynaecology which is across a road. By this point there were 27 ambulances waiting to get through the door. To be escorted over I had to sit in a wheelchair but I was not able to sit. I was advised I would have to wait 3 hours for an ambulance to take me over as they couldn't only move me in a wheelchair. I had some more pain relief and went to a different assessment unit. I got examined and my pain was well managed. I saw 3 doctors and a few nurses. When arriving at the assessment ward, I was then laid across 2 chairs while my husband spoke to the staff. I was put on a bed, examined twice, given a few injections and different medications, then told I'd be seen in the morning. I was examined by a doctor and nurse in the morning and told I could be discharged. I told the doctor where I was still feeling pain and asked her to double check. She didn't want to but did any way and said nothing there. On discharge the consultant asked to check me over, she then said there was multiple injuries like I had pointed out to the doctor. The consultant then wrote a new prescription for 5 different medications to get me better with a check-up 3 days later. 3 days later the doctor says the same as the consultant and issued more pain relief. Would the treatment plan been different if the consultant didn't examine me? The nursing teams in the whole hospital are fantastic at least. The paramedics got frustrated at the nurses in A&E. The nurses in A&E were frustrated with wards or CT. The pressure of all the people waiting to be seen is clearly causing issues. It is concerning that 1 hospital out of 3 in Birmingham and Solihull has 29 ambulances waiting at midnight on a Monday. The waiting room full. Every bed full. All the corridor care. It's absolutely appalling the circumstances they have to work with. Like their job is not stressful enough.

I had to stay here for a couple of nights following my prostate cancer operation which went well and the care on the ward was good.

I find it difficult parking here but the doctors are good and I never wait long once I arrive.

I visit sometimes for antenatal blood tests and it's always been good. I have no issues or complaints and I'm happy with the staff.

I had my first child here and my experience was good, I have no complaints. Everything was carried out well and the staff were helpful and warm. I do know that it's not good in general though, the parking especially is an issue.

My maternity visits have been okay. The staff are friendly but the wait times are long.

They are clearly disorganised with too much going on for staff. They might be understaffed but that's not clear. As a result they have been poor at communicating and I've had to ask for things.