UHB Heartlands Hospital

The care I received on ward 89 was good. The doctors I saw were great.

I was waiting for 6 hours just to see someone for 4 minutes who gave me antibiotics and sent me away.

I spent months in Heartlands hospital recovering from a stroke and dealing with other health conditions. The care could be better and improvements need to be made. The staff as nice as some of them were, were extremely busy with not enough staff to care round the clock for patients in need. Communication from doctors could be improved if they explained more clearly without using big medical words that people are not familiar with. I found it hard to know what they meant when they spoke to me.

The ENT department at Heartlands hospital have been brilliant. Investigations, diagnosis, treatment and on-going care have all been great. The consultant came to feel more like a friend than my doctor. I felt reassured and any questions I had were always answered. Very grateful for the excellent service I received.

The ENT department at Heartlands hospital have provided outstanding service and treatment. I was referred on a Monday and had my appointment on the Thursday. I was seen very very quickly and my cancer diagnosis was made quickly following this appointment. The consultant was fantastic. I was well informed and any queries or concerns I had were addressed by them. Treatment and follow on care has been brilliant.

I was waiting all day in A&E with chest pains. I was put on a mixed ward which was just awful. I called my daughter to pick me up at 3am and walked out without any treatment. This hospital is just awful.

The care I received from the cardiology team was very good.

I was admitted to one ward but was then moved to a different one at 4am. The wards are so busy and there are not enough beds or staff to cope with how many people are coming in.

Parking was a nightmare. I was then waiting for 20 hours in the A&E waiting room for a bed. I was pulled aside and offered sandwiches and drinks but the environment in there was really horrible. There were a number of drunk people in there accompanied by police.

I found the care from this service wonderful. The staff were so patient, I don't know how they do it.