UHB Heartlands Hospital

On a recent visit I was waiting for 5 hours to be seen by a dermatologist. I do not understand how nothing has been done to improve this hospital as seemingly nothing works.

The A&E department at this hospital is disgusting, there was rubbish everywhere and it seemed like it had not been cleaned in a long time. I walked out in disgust before receiving treatment.

I was helped into the A&E department by a security guard who got a wheelchair for me since I was feeling unsteady. I was then sat in this wheelchair for 7 hours on ward 19 waiting to be seen. When I was eventually seen all of the tests went well and I felt well cared for.

My experience of Heartlands Hospital has been positive. They have been very good.

I visited this hospital for a chest X-ray. I was waiting a long time for the results and had to chase this issue with my GP in order to eventually receive them.

I contacted this Hospital after being recommended to do so by my GP. I was told that I would receive a call back from the prostate team but I never did. I eventually received an appointment letter but this appointment was later changed to a telephone call and eventually cancelled. I was then told that I had been given an appointment at the QE but if I could not attend at the scheduled time I would have to wait to be referred again.

I visited the vascular services department for a CT scan and I was not happy with the follow up from this service. I was given a telephone appointment with the consultant secretary who gave me nothing official to show the results of the scan. I am now having to wait for them to communicate with the orthopaedic surgeon so that I can receive a knee surgery which was delayed by these vascular issues.

During my recent visit to A&E it was very busy and there was a very long wait to be seen. Luckily after 45 minutes I was able to tell the doctor that I was there for my heart and I was sent through to urgent care.

I cannot fault the care provided by the cancer services department. I have visited for chemotherapy tablet and immunotherapy and every time the staff and doctors have been brilliant.

I have been waiting for over 6 months to see an urgent consultant in gynecology.