UHB Solihull Hospital

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Reviews (527)

Excellent service after a long wait

Dermatology
April 4, 2024
I had an 18 month wait to be treated for Basal Cell Carcinoma, we did know it was non-malignant so it was not urgent but the wait was still a bit of a worry. Once I got my appointment through everything happened very quickly, and I was very happy with the care and treatment I received.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are really sorry to hear that you had such a long wait to be treated for Basal Cell Carcinoma we are pleased that you are happy with the treatment and care you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent hospital but parking is a nightmare

Cancer services
April 4, 2024
I have been receiving breast cancer treatment for the past two years at Solihull Hospital. I have regular appointments and check ups and I am being successfully treated with oral medication/chemotherapy tablets. I have a learning disability and the staff have been superb. The only problem we have is parking, there are never any disabled parking bays free and we struggle to find a space in the normal car park too.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are really sorry to hear that there have been issues with car parking we are pleased to hear that your regular cancer appointments have been so good, the staff have been superb and you are being treated successfully.

If you would like to provide any more information or further feedback about your experience, in particular more detail about the difficulties you've had with car parking please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

My experience was good

Physiotherapy
April 4, 2024
Solihull hospital is very good. I have been very happy with how my physiotherapy sessions have been going. I am happy with the care I have received.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received and how well your physiotherapy sessions have been going.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A really great experience

April 3, 2024
A really great experience. When arriving at reception there was no queue and I was immediately met by a volunteer who took me to the right department. I did not wait more than 5 minutes to be seen. Thank you!
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your experience was such a positive one, that you were seen quickly and helped by a volunteer who made sure you were going to the right department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Disorganised booking in system

Outpatients
April 3, 2024
My experience was not great due to a long wait queueing at reception. I was then told to go down to the department and book in there. When I got there I was told that the system was down and that I needed to go back to the main reception to book in. There was lots of back and forth, and it was quite stressful. Despite not having a great start to my experience my appointment did go well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. Whilst we are pleased to hear that the appointment itself went well, we are really sorry to hear that there were significant problems with booking in which caused a lot of stress.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They are really good

Outpatients
April 3, 2024
My experience has been positive. I have found the services and staff very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your experience has been so positive and that you have found the services and staff to be very good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

4 years waiting for operation

West Midlands
April 2, 2024
I was scheduled to have a knee operation here which was cancelled due to vascular issues. I have now been waiting for 4 years for this operation to be done.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your knee operation.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Ophthalmology care has been brilliant

Ophthalmology
March 25, 2024
The care I have received from the ophthalmology department has been brilliant. I attend appointments here regularly and have never had any problems.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with the care you've received at your regular ophthalmology appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Happy with face to face neurology appointment

March 21, 2024
I have been under the neurology team for a few years for epilepsy. During covid the appointments were all over the phone which I was not very happy with. I have just had my second face to face review since the end of the pandemic. I am generally happy with the care that I receive, but appointments have mainly been with a nurse and not my consultant.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the return to face-to-face appointments for the management of your epilepsy has been an improvement. We are sorry to hear that the fact that many of those appointments have been nurse led is a concern for you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent communication from consultant

March 19, 2024
I received treatment here for carpal tunnel in one of my hands. The consultant was great and explained everything very clearly which put me at ease. I am supposed to return for treatment on my other hand soon.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with the care you have received here for carpal tunnel syndrome - in particular that the consultant was so reassuring and informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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