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Reviews (609)

Maternity care is really good

Maternity services
September 16, 2024
Maternity care at Solihull Hospital is really good. I find the services here much better than those at Heartlands Hospital. The staff are great and the midwives are really nice.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are so happy with the maternity care you received here- in particular how good the midwives are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The midwives are really good

Maternity services
September 16, 2024
This was my first visit to the antenatal clinic at Solihull Hospital as I am usually seen at Heartlands Hospital. My experience was good, parking was good. The midwives at Solihull Hospital were great.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you're happy with your first visit to the antenatal clinic - in particular how good the midwives were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A good service but not local to me

Maternity services
September 16, 2024
My first visit to Solihull Hospital Antenatal Clinic. The staff are good and the service has been fine, I have just found it quite far to travel to the hospital when I live much closer to Heartlands Hospital and would have preferred to be seen there.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the care you received at the antenatal clinic but obviously sorry it isn't as convenient to get to as Heartlands Hospital

If you would like to provide any more information or further feedback about your experience, in particular if you want to discuss further with someone the best hospital site to be seen at, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The department seems messy and unorganised

Maternity services
September 16, 2024
The maternity care at Solihull Hospital seems unorganised, manic and messy compared to Heartlands Hospital. The service seems delayed with long waiting times, which I think could be improved if staff communicated better between themselves. It seems like the staff have no idea on who has been seen or who needs to be seen. They could be understaffed which is causing problems. The staff are very nice though.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have has issues with the care provided by maternity services - in particular long waiting times and communication issues.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A good experience with a patient sonographer

Maternity services
September 16, 2024
The service here has been good, I've had a few scan appointments here. The sonographers were very patient and I had to keep going out and walking around because baby was not in the correct position.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you had such a good experience with the sonographers in maternity services - in particular how patient they were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait for hernia appointment

September 10, 2024
I have been waiting for 12 months for an appointment about a hernia. If I have another long wait for the operation I will have to go private.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for an appointment to assess your hernia.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Breast cancer screening went well

Imaging
September 10, 2024
My breast cancer screening appointment went well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your breast cancer screening appointment went so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good liver scan appointments

Imaging
September 10, 2024
I have visited this hospital for liver scans and the service was very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're happy with the care you received at your recent liver scans.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Routine mammogram went well

Imaging
September 10, 2024
My routine mammogram appointment went well. The staff were nice and I got the results back quickly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the care you received at your routine mammogram - in particular the attitude of the staff and getting the results back quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Fast track cancer referral

Cancer services
September 5, 2024
I was referred to the hospital on a cancer pathway. My appointment happened quickly. The doctors and nurses were excellent and following investigation and tests cancer was not detected. I cannot fault the service I received.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your happy with the care you received from cancer services - in particular how quickly you had your appointment and the excellence of the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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