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Reviews (174)

Once you get to see a doctor it’s great!

August 28, 2021
Before merged to shp this practice was fantastic but now it’s impossible to see a doctor and can get sent to any of the 7 doctors surgery in the area. Phone system is shocking and waiting time (if you can get on the system to even get onto it) can be soo long to then just be told there’s no appointments phone again tomorrow!! No help what do ever!
Anonymous

Exceedingly rude diabetic nurse

August 25, 2021
Diabetic nurse exceedingly rude to my 78 year old mother during a telephone consultation. Proceeded to argue with her about her own health conditions and would not give me any of her blood results when asked politely. Told her she was obese (she is 59kg) and didn't want to know about her worsening diabetic neuropathy (nor would she refer this). Told her to conduct 2 hourly blood glucose tests for a week when her BMs are in normal range as advised by a diabetologist.
Anonymous

Very poor telephone answering serivce

August 25, 2021
Long wait to receive telephone appointment over 7 days. Miss information received. Advised X-Ray would be arranged and nothing happened. 26 mins before I was advised I was 15 in the queue and 56 mins before I got to speak to someone all at a time when I was feeling very unwell.
Anonymous

Good once you can get an appointment!

August 23, 2021
Reception staff and GP's very helpful but booking an appointment over the phone is virtually impossible!
Anonymous

Unable to see a dr. Waiting hours on the phon

August 23, 2021
Need to discuss health problems face to face. Not with an admin person.
Anonymous

Impossible to get an appointment

August 23, 2021
Long queues on the phone then no appointments. Services spread over various surgeries even though as a local resident I can walk within 2 minutes to my local surgery. Has definitely gone down in performance since becoming part of SHP!!
Anonymous

Great initially, not so good now

August 23, 2021
Initially great diagnosis and care. However recently (and by this I mean from pre pandemic) it's almost impossible to get to speak to a doctor. Can't book in advance for non urgent problems. Have to spend and age on the phone to get a same day appointment. When you can speak to a doctor service level is great though
Anonymous

It is impossible to contact this partnership

August 23, 2021
My wife needs to see a doctor. Thyroid removed 12 months ago and meds don’t seem to be right. Also an ongoing pain in the appendix area. Phoned 5 times cut off every time as switchboard was overloaded. Called in her lunch break. Never made reception cut off at the door by someone suggesting she keeps calling or turns up at 8am to see if any appointments are left! What ever happened to duty of care!
Tim Newman

Dreadful. Not fit for purpose.

August 21, 2021
Can’t get through on the phones or appointments. It a joke. Don’t trust these people. Why are they being allowed to continue?
Anonymous

Rarely get through on the phone.

August 21, 2021
Surgery and wider health partnership did not appear to have returned to normal post pandemic. Almost impossible to get face to face with doctor. If and when you do they are lovely but more often than not you’re referred to 111 or a&e even for conditions which are easily managed by go’s
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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