SHP - Monkspath Surgery

Disappointed that I can no longer see a midwife here. I live locally and with my other children I was able to see my community midwife here. I do not understand why the surgery has stopped this. It means that I now have to travel to other sites where my midwife is based or go to the hospital. It now means that if there are any minor issues discovered at my appointments with my midwife GPs are no longer at hand to prescribe medication but now I have to wait and contact my GP for an appointment, which is difficult. I'm really not happy with the changes this surgery have made since joining the SHP partnership. It's harder to get appointments, appointments are less personable and now they are scaling back care provision that has always been accessed via your GP surgery.

It can be difficult at times but it is not impossible to get an appointment. The doctors are generally good and I can get my problems sorted.

It has been over 2 years since I last had a face to face appointment. Appointments are very difficult to get and it seems that the surgery has relied heavily on telephone appointments. The level of care from the doctors is generally good when you get an appointment but the booking system makes it very tricky. I have had a poor experience trying to see a doctor related to two issues I was experiencing. I explained everything to the person on the phone and told them that one was urgent and one non urgent. Two appointments were made for me on the same day as I was not allowed to discuss both matters in a single appointment. I got a call back first about the less urgent matter and despite explaining to the doctor what had happened they were not willing to discuss the more urgent matter. I then had to chase up the second appointment to discuss the urgent matter. The whole system is very complicated and it was a very frustrating experience. I did finally get medication for the urgent matter. They need to simplify the process to offer a better service to their patients.

I am fairly new to the surgery but have found services so far to be very good. The diabetic nurse has been great. I called in this morning at 8am for an appointment for my son after holding for 20 to 30 minutes. This was our first visit to see a GP and despite waiting quite some time for our appointment I was just pleased we managed to get an appointment.

The surgery was much better before it joined the SHP partnership. Appointments are no longer easy to access, despite coming and queuing first thing in the morning. I often queue between 8am and 9am and leave disappointed because I have not been able to book an appointment. The phone system is not fit for purpose and its impossible to get through. The surgery has lost the personal touch it previously had, and you could see a number of doctors that you have never met before, and who know nothing about your previous medical history. The system is very frustrating and seeking medical advice from your GP is now an unpleasant experience.

I find the whole service very good. The receptionists are friendly and helpful, I never have a problem booking an appointment. The doctor's are great, they offer good advice and treatment.

It can be difficult to get an appointment on the telephone so I always come down to the surgery and I never have a problem getting in. They are excellent for booking appointments for children and I can always get them a same day appointment. The doctors here are great.

It is very hard to get an appointment, and when I do there is always a very long wait in the surgery. The reception staff are very friendly but the doctors seem very disinterested when they see you. They have made me feel like a nuisance. The doctors do not seem to like seeing patients face to face anymore.

You can not get an appointment when you want or with the doctor that you want to see. I try to book appointments on the telephone or my spouse drives to the surgery to try and book that way. I know two of the doctors well and prefer to see them but it can take 6 weeks to see them.

Trying to get an appointment at my surgery is near on impossible, to the point that I have had to completely give up trying and attend the hospital instead. I am sent messages by the surgery that I need to book appointments but then cant get through and when I can there are no appointments available. It is a real shame because the care provided by the nurses and doctors is generally very good, but that's no good when you cannot access them.