SHP - Monkspath Surgery

I was told to ring for appointment at 8am.
Eventually phone started ringing at 10am however I was 40 in the queue.
When I rang at 8AM the phone was not ringing and was saying that the queue was full.

I did manage to get a face-to-face appointment because I know the GP/
Appointment was for a week later from the initial call made as the Dr only works certain days.

Then the receptionist answer they are fine.
The call center has issue with staffing and wonder if it's to do with fund cutting.

Because of how long it takes to get appointments at the Grove surgery, I now come here.
The staff are very good.

I would like to be able to see the same doctor, so I do not have to explain myself every time I go to the GP.

I do not see the same doctor and for me it is very important for me to see the same doctor for more certainty and quality of care.

Everyone at the surgery is working hard to deliver a good service to the service users, I feel we need to have more patience with them. It has been difficult for everyone in the past 2 years.

When you finally get through after waiting for 45 mins, then to be told another 2 weeks just for doctors consultation. Then another wait for appointment for face to face.

I have been on a waiting list for hospital appointment for the past 2 years. I regularly need to see the doctor for update on my health and medication but its impossible to get through at times to book my appointment.

Totally impossible to get to see a GP at the Monkspath practice where I'm registered. If you do manage to get through on the phone (which is also highly unlikely), or make the effort to get to the surgery in person the only appointments available seem to be at partnership surgeries miles away. They simply don't seem to realise (or care) what anguish this causes their 'customers' when a genuine concern cannot be discussed and diagnosed.
Such a shame, as before joining the Solihull Health Partnership I would have recommended this surgery to anyone, but I wouldn't touch it with a barge-pole now and am actively looking to move to another practice, one not in the SHP!!

My blood test results are not being communicated to me. I have to call and find out myself and wait for more that an hour to be told to come in the next day to collect it. How about sending it in the post or emailing it to me. They take too long to do things and I wonder why the NHS is struggling.

Had Covid for 4 week. I developed a bad cough. I Contacted GP and spoke to the nurse. they were very efficient, responsive and prescribed me medication. They sent my prescription straight away.
I had to wait a long time on the phone - 1 hour approx.
Since it has combined with SHP, it's got worse. When the GP was single it was ok.