SHP - Monkspath Surgery

It is virtually impossible to book an appointment here. Even when you call at 8am you can be waiting for over an hour and still not get an appointment. I am only able to get in for my regular injections. I never normally have an issue with this appointment but today I was 10 minutes late due to parking issues and was told I would have to wait a while to be seen.

A doctor here told me that I needed an ultrasound at the hospital. While I was waiting for this I moved out of the area and registered with another GP. When I went back to see what was happening they told me they cannot do anything because I moved to a new GP. My new GP told me they can't do anything without information from my previous practice which I do not have. Nobody seems to want to help me when I just want to find out what is wrong.

This service is rubbish. It is very difficult to get an appointment and you can be waiting a long time to be seen. My husband has ended up seeing a private GP because he cannot wait this long for treatment.

The surgery itself is good but it can be very difficult to get an appointment.

I had an appointment for tests booked in after a health check up. When I arrived on the day the staff at the counter told me that there was no appointment on the system.

I visit this surgery for regular injections. It is very easy to find parking here.

This service is okay. I am regularly sent here to see a doctor as part of SHP even though it is not local to me.

This is not my surgery but as part of SHP we are quite often offered appointments here. The staff are friendly and helpful, the doctors have been good. The parking facilities are excellent and very useful for me as a carer bringing my elderly disabled parent for appointments.

SHP Monkspath have provided a really good service. I have found doctors and nurses to be very good offering great treatment and advice. I have not experienced any problems accessing appointments.

I find it impossible to get appointments for myself or for my husband who I care for. We have at times been sent to other surgeries in the SHP group but this is not convenient, and we want consistent care which means that we want to see the same doctors not different ones. I care for my husband and it is difficult getting him out. I have not been able to get a routine appointment for my husband for two years now. I have queries and concerns about medication that he takes and we have been unable to discuss this because we cannot get an appointment. I do not feel helped or supported at all by my GP.