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Reviews (257)

Very poor, difficult to access care

February 22, 2024
This surgery manages demand by having hour long waits on the telephone and by saying if they are fully booked you could turn up in person and maybe get a cancellation. If it was a modern business it would improve efficiency by improving processes and embracing technology. Many people don’t need to see a GP and can be sorted by nurses, nurse practitioners or pharmacists whose capabilities should be expanded even further. New technology such as email, Teams and Zoom could be used to debottleneck access. This approach to accessing services is damaging the reputation of the NHS. My dog has better access to healthcare than I get from SHP Monkspath.
Anonymous

Not happy with shabby care

February 19, 2024
The doctors at Monkspath surgery are very good but it is very difficult to see them. It is very hard to get an appointment. I am not happy with how the receptionists handle my requests. I am just told no appointments, and I have never been navigated to any other services. Overall I am not satisfied with the service at all.
Anonymous

Poor mental health support

January 30, 2024
I have found the mental health support poor. It could be improved with more emphasis on continuity of care. It is very hard to see the same medical practitioner/GP, which means that you have to continually tell your story and talk about your past trauma. I find this very difficult. To access services we are told to self refer, again this is difficult when you have mental health problems. Building the confidence to contact services and charities to seek help is very difficult.
Anonymous

Good access for children

January 30, 2024
I find that the surgery is quite good when you need an appointment for a child, compared to if I need a general appointment for myself.
Anonymous

SHP booking system does not work

January 30, 2024
The appointment system is unfair. Routine appointments are released in the mornings for a fortnight's time. If you have caring responsibilities and/or work you are disadvantaged in accessing appointments. Why cant some 'routine' appointments be released in the evening? This would allow people who work and/or care to access appointments,. The e-consult has always directed me to 'routine' appointments. There is no joined-up system.
Anonymous

Called in for a new patient check up

January 30, 2024
I booked an appointment online after receiving a text message telling me to book a new patient check up. I have only just moved into the area and registered as a patient. I am impressed with the service and how easy it was to book my appointment on line.
Anonymous

I find it very difficult to get appointments

January 30, 2024
I find it very difficult when trying to book an appointment. I queue outside for half an hour while also holding on the phone lines to try and boost the chance of getting an appointment. The phone lines are quite often at full capacity. I am never offered appointments at Monkspath despite living on the doorstep, and it is very difficult trying to get my elderly parent, who I care for, to other surgeries.
Anonymous

Lots of new doctors who are nice

January 30, 2024
This is not the surgery I registered with but as part of SHP I am offered appointments here. I find it easy to park here and the medical staff are very good. There has recently been a number of new doctors who are very nice, and it seems to have made getting an appointment here easier.
Anonymous

Physician Associate was wonderful

January 30, 2024
My appointment with the physician associate went wonderfully well. She answered all my questions, was very thorough in her examination and had a lovely manner. I am very happy with the service provided.
Anonymous

Effort 5* Delivery 2*

December 14, 2023
The Solihull Health Partnership have bitten off more than they can chew! They are making a great effort but delivery of those improvements is poor! Access is absolutely shocking, the call centre system does not work and is not fit for purpose. On a practical level they are not delivering. The only reliability is attending the surgery in person to book an appointment.
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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