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Reviews (130)

Unable to see a dr. Waiting hours on the phon

August 23, 2021
Need to discuss health problems face to face. Not with an admin person.
Anonymous

Impossible to get an appointment

August 23, 2021
Long queues on the phone then no appointments. Services spread over various surgeries even though as a local resident I can walk within 2 minutes to my local surgery. Has definitely gone down in performance since becoming part of SHP!!
Anonymous

Great initially, not so good now

August 23, 2021
Initially great diagnosis and care. However recently (and by this I mean from pre pandemic) it's almost impossible to get to speak to a doctor. Can't book in advance for non urgent problems. Have to spend and age on the phone to get a same day appointment. When you can speak to a doctor service level is great though
Anonymous

It is impossible to contact this partnership

August 23, 2021
My wife needs to see a doctor. Thyroid removed 12 months ago and meds don’t seem to be right. Also an ongoing pain in the appendix area. Phoned 5 times cut off every time as switchboard was overloaded. Called in her lunch break. Never made reception cut off at the door by someone suggesting she keeps calling or turns up at 8am to see if any appointments are left! What ever happened to duty of care!
Tim Newman

Dreadful. Not fit for purpose.

August 21, 2021
Can’t get through on the phones or appointments. It a joke. Don’t trust these people. Why are they being allowed to continue?
Anonymous

Rarely get through on the phone.

August 21, 2021
Surgery and wider health partnership did not appear to have returned to normal post pandemic. Almost impossible to get face to face with doctor. If and when you do they are lovely but more often than not you’re referred to 111 or a&e even for conditions which are easily managed by go’s
Anonymous

Impossible to see GP

August 20, 2021
Takes days to get through to receptionist due to poor phone system the. Have to wait 3 weeks for a telephone consultation
Anonymous

Poor patient service

August 20, 2021
Can’t get through on the phones.
Can’t get an appointment. Just referred to 111 for my sick child.
Long wait times for sick notes, repeat medication.
Practices were so much better before they merged to SHP.
Anonymous

You can never see a GP or speak to one

August 20, 2021
The wait time to speak to someone is usually about 50 minutes which is shocking! A GP won’t see you, to even get a smear was a rigmarole, I don’t understand why the GP’s here can not now see patients like hospital out patients do!
Anonymous

Too Long Waiting on the phone

August 20, 2021
As a family we have experienced extremely long waits to get through on the phone 20mins - 90mins. To then receive telephone miss diagnosis on two separate occasions.
R Harris

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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