SHP - Monkspath Surgery

I work from 8am to 5pm. I can’t be spending ages in a queue while at work when I just want a non urgent appointment. The fight for appointments at 8am does not work for everyone and there is no consideration of this. There is no flexibility in the system for people who can’t make the 8-9 scramble.

I do not normally visit this practice and was sent here through SHP to see a specialist. This means that the service is not very personal as it is not my usual practice.

It is difficult to get appointments here even when they are for my children.

This service is a lot better than it used to be. The staff are always helpful and do a very good job. I have no complaints overall.

It can be quite hard to get an appointment as it is difficult to get through on the phone. The process for getting prescriptions sent through is also quite complicated. Despite these issues the doctors are quite good.

I have been with this GP for 23 years and have always found everything to be good.

I recently visited this surgery for an ongoing health issue. I was referred for treatment and had aftercare organised promptly.

I am very happy with this service. I get all of my medication and testing sorted out here.

I have found the services provided here to be very good, especially the arrangements made for routing vaccinations and blood pressure checks. It can be difficult to get appointments due to the 8 o'clock rush but I do not think this practice is an outlier.

It is very difficult to get an appointment here even if you phone as soon as they open. I waited 2 weeks for an appointment only for it to be 20 minutes late and they were very rude, offering no apology for this. There is also no continuity of care as I never get to see the same doctor. All of this makes me just feel like a name and number.