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Reviews (174)

Impossible to see GP

August 20, 2021
Takes days to get through to receptionist due to poor phone system the. Have to wait 3 weeks for a telephone consultation
Anonymous

Poor patient service

August 20, 2021
Can’t get through on the phones.
Can’t get an appointment. Just referred to 111 for my sick child.
Long wait times for sick notes, repeat medication.
Practices were so much better before they merged to SHP.
Anonymous

You can never see a GP or speak to one

August 20, 2021
The wait time to speak to someone is usually about 50 minutes which is shocking! A GP won’t see you, to even get a smear was a rigmarole, I don’t understand why the GP’s here can not now see patients like hospital out patients do!
Anonymous

Too Long Waiting on the phone

August 20, 2021
As a family we have experienced extremely long waits to get through on the phone 20mins - 90mins. To then receive telephone miss diagnosis on two separate occasions.
R Harris

Part Of SHP - totally useless

August 20, 2021
Cannot speak to anyone, unable to get agave to face appointment. Phone lines constantly full - complete waste of time
Anonymous

Impossible to contact

August 20, 2021
Couldn’t get through on the phone contacted 111 appointment arranged but 3 weeks wait during this period without seeing patient or having blood test result medications increased no explanation no contact to discuss results of blood test are we supposed to have knowledge of blood results as you can’t get through on the phone now in limbo appalling service
Anonymous

Not being able to get an appointment

August 20, 2021
Waiting over an hour to get through to speak to someone.
Anonymous

Impossible to contact 3 weeks for a blood tes

August 20, 2021
Tried to contact had to go via 111 telephone appointment made this arranged a blood test but in 3 weeks time during this period without seeing the patient or having results from the blood test medication increased how? No explanation
Anonymous

Hard to book appointments & oversubscribed.

August 20, 2021
Calling at 8 a.m. for an on the day appointment puts you around 50th in the queue, and by the time you reach the front, all appointments have gone. Routine appointments are at least 3 weeks behind, and any follow up from doctors is ridiculously slow. Management of chronic or complex health conditions is abysmal.
Anonymous

Unavailable by phone or email

August 11, 2021
It’s impossible to contact them for an appointment
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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