SHP - Monkspath Surgery

The surgery has always been very accommodating when required. I do not visit the doctor often, and my spouse cares for me. They arrange and make contact with the doctors for me when I need to visit them.

I experience of the surgery is quite mixed. I was very happy with the service received from a doctor when I attended the surgery with a knee problem. I was examined and referred straight away, which I was very pleased with. I have more recently experienced problems when phoning for an appointment. I waited on hold for 30 minutes and when I was first in the queue the phone line cut me off. This was very frustrating.

My husband take restricted medication and can only get one months supply at a time. One months supply is 28 tablets and some months have 31 days which means that sometimes we run short. We recently had to cancel a weekend away as we could not get my husbands medication any earlier for him to take while away, despite visiting the surgery. It was very disappointing.

I am pleased to say that the surgery is improving. The care navigators are helpful and deal with enquiries well.

This is not my surgery but I have been sent here a few times as they are within the SHP. My experience has always been brilliant because of the wonderful staff.

You have to wait on phone for ages only to always be told no routine appointments phone again earlier, not easy when you work in a busy job

The doctors are very good when you get to see them, but booking an appointment is very difficult. I was recently sent an appointment from them to attend the clinic next door for a general check up. This went very well, and the clinic was run very well.

The doctors and nurses are very good when you see them but booking an appointment can be very difficult. I was recently contacted by the surgery for a general health check up at the SHP hub, which is next door to the surgery. I was very pleased with this service and the appointment went well.

I phoned, I queued outside the surgery before opening, I spoke to a receptionist, I made a specific request to a doctor - but I still could not get an appointment with any doctor at any time.

Unable to make an appointment, phone system is rubbish