SHP - Monkspath Surgery

GP are good but they shut at 5pm and are closed over the weekend. They only work 5 days.
The quality of care is getting poor and they want to make it private

Gp is good however they shut at 5pm and stay closed over the weekend. They only work 5 days
During Covid I had surgery and there was no follow ups or reviews
The quality of health care service is getting poor and they want to make it private

Had 3 covid injections and treatment for shingles.
The service has been very good. They have kept me informed and communication has been great.
The GP/Nurse provided information, advice and support each time.

Access to appointments have been great and booking experience is quick.
They have kept me informed about tests, scans
The gp have been following up on reviews that generally take place.

Not had to get in touch, however why are the GPs not back at work. When an appointment is required you have to go through the telephone system which places you in a waiting queue which can take upto 2 hours.
The healthcare needs to get more doctors.
We are not getting the service we used to get and since post covid this has changed alot.
The whole healthcare system is broken and needs to be revisited especially the SHP partnership

It is shocking since post covid it now takes 40-45 minutes to try and get an appointment and if you are at work who can access it then. what about if your have an elderly family member, they are not going to be able to access the service or hold for that long.
With the long waiting times on the phone and no call back service
I went in on a Monday for an appointment but that was only because i kept constantly calling. there are not many appointments for the day being offered.
The surgeries under the SHP are still using the Covid as an excuse which is not good enough.
GP are suppose to be the gateway to accessing other healthcare services but how this even possible if you cannot even see the GP for them to be able to make the referral
Solihull is mainly made of aging demographic and there needs to be more availability of appointments.
The SHP partnership is not working and was better when they were individual surgeries.
There are a lot of loopholes in the service.

Staff and reception are lovely

The service is getting better. I have not had to contact the GP that often but when I have had to, my experience has been good. I was not able to get a face to face appointment however they were able to offer me a telephone appointment although it takes a couple of months to when the next appointment is provided for.

I see the nurse for blood tests which i am able to get and communication is generally good.

It takes a couple of month to get referred for an appointment

I called SHP Wednesday 4th May, it’s took me 89 attempts to just get into the queue and once I was in the queue it took 1 hour and 5 mins before I spoke to a call navigator.
Once you are through and organised the appointment and you speak/see the Dr/Nurse etc. there is absolutely no complaints in that department. It’s actually getting to that point that is an absolute nightmare!

Had to phone 2 or 3 times for an appointment and have to wait for at least 20 minutes - not always possible when working full time. Been waiting nearly 12 months for a minor op after being told it would be 3 months. Have followed up 3 times and still waiting…

Called multiple times over multiple days but lines always at capacity or holding in queue (45+ min) before being disconnected - went in person to surgery but next available appointment was not for 6 weeks !!!