SHP - Monkspath Surgery

A very efficient service. I was seen and sorted out very quickly.

It's all good, I think its wonderful service here. Very good.

I'm constantly having to go in to the surgery as I can't get through on the phone because of the SHP merger. It's very time consuming.

It's great booking in person here as a walk-in, but it is hard to get through on the phone. Ever since the merger it can take around 40 minutes on hold, better to walk in and book.

Great staff, very friendly. I always have a good experience here.

very satisfied with the service here. The staff were kind, welcoming and efficient

efficient service, they work well as a team

absolutely brilliant when I came in here but I couldn't get through on the telephone

Extremely difficult to contact the practice and more so to get appointments for most anything.

After trying for 3 weeks to get through to SHP, finally answered 13 December, and appointment made for 23 December, at Jacey surgery when Monkspath surgery is 2 minute walk away. Age 72, need someone to take me. Now cancelled because of level 4 Covid Response Action Plan! Last time Monkspath promised me a triage call, it took 5 weeks, because my name had been missed off the list. Monkspath used to be a good surgery. Since it became part of SHP it is absolutely dreadful.