SHP - Monkspath Surgery
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Based on 321 reviews
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Reviews (321)
Good improvement to the service
February 20, 2023
I have mixed experiences with surgery over the last few years but I have always managed to get appointment when needed. Latest appointment was sorted within 2 weeks . Very impressed.
I received no response from my GP
February 20, 2023
During covid, I called the GP with asthmatic attack, I did not receive any response from my GP and I had to go private.
Easy access to GP Surgery
February 20, 2023
GP surgery is the only service I have not struggled with during covid. They are always doing their best to provide me with best care. However NHS is short staffed plus the current climate people are scared to work in the NHS as the future of the NHS is unknown and its needs sorting.
Poor access to service
February 20, 2023
Very poor phone system and dreadful to obtain any DR's appointment. The SHP service is still poorly managed for the service users. Not fit for purpose.
Good treatment from the doctor
February 20, 2023
Dr [name] is kind, listens to problems and referred for ECG and bloods. Would be nice to have a specialist for Fibromyalgia as the GP tends not to understand the condition.
Great care environment
February 20, 2023
Friendly and helpful. Spacious inside and quick check in.
Holding for over an hour for reception
February 14, 2023
Can't get through because the phone lines are full to capacity. Reception staff are helpful when you can get through. I recently spent over an hour holding for reception.
Poor service creates barrier to specialists
February 14, 2023
Hard to get through to reception, when you are fortunate enough to get through there are no appointments available. Recently I did get an appointment (finally!) I was told that I would be referred to the hospital but the hospital have not received this referral.
Good improvement to accessing GP
December 20, 2022
It is a lot better now than before. Recently I got a referral to see a dietitian after a while of waiting.
Waiting for referrals for outpatients
December 14, 2022
My husband was waiting for outpatients referrals from his GP, after a while of not getting any appointment he went private.