SHP - Monkspath Surgery

I called SHP Wednesday 4th May, it’s took me 89 attempts to just get into the queue and once I was in the queue it took 1 hour and 5 mins before I spoke to a call navigator.
Once you are through and organised the appointment and you speak/see the Dr/Nurse etc. there is absolutely no complaints in that department. It’s actually getting to that point that is an absolute nightmare!

Had to phone 2 or 3 times for an appointment and have to wait for at least 20 minutes - not always possible when working full time. Been waiting nearly 12 months for a minor op after being told it would be 3 months. Have followed up 3 times and still waiting…

Called multiple times over multiple days but lines always at capacity or holding in queue (45+ min) before being disconnected - went in person to surgery but next available appointment was not for 6 weeks !!!

My Wife who is diabetic had an endoscopy 1 month ago and was found to have 4 ulcers .4
Biopsies were taken and new medication was advised. We have heard nothing from our G.P and cannot get in touch.Surgery permanently busy.

It would be easier to call the moon than to actually reach SHP.
Call lines always say at full capacity, after an excessively long pointless message. Can’t even get into a queue! Email and told that’s not procedure and to call lol. No online booking. Nurses are incredible but doctors just send you for blood tests then never do further investigations despite years of issues. And they have taken over all local surgeries so basically if you live in solihull you don’t get any healthcare provided

good, i managed to get a same day appointment. They are doing really well here, but I can't get through on the phones-other than that they are doing a very good job

It's difficult to get an appointment and see a doctor face to face. I don't feel like we get the care we used to

very good, they checked everything over for me

It is a nightmare to get through when the ringing the surgery, and most times when i ring it just says 'call centre is busy, ring back' which is extremely frustrating

very satisfied, they are very good on the welcome desk