SHP - Monkspath Surgery

very satisfied with the service here. The staff were kind, welcoming and efficient

efficient service, they work well as a team

absolutely brilliant when I came in here but I couldn't get through on the telephone

Extremely difficult to contact the practice and more so to get appointments for most anything.

After trying for 3 weeks to get through to SHP, finally answered 13 December, and appointment made for 23 December, at Jacey surgery when Monkspath surgery is 2 minute walk away. Age 72, need someone to take me. Now cancelled because of level 4 Covid Response Action Plan! Last time Monkspath promised me a triage call, it took 5 weeks, because my name had been missed off the list. Monkspath used to be a good surgery. Since it became part of SHP it is absolutely dreadful.

I have to agree with so many contributors here. This past week I had an issue (and still have) which I would like reviewing by a GP, but despite being told the surgery is closed at 7:59am and then being told the phones are at capacity 1 minute later, have been abruptly cut off. Then in a "you couldn't make it up" situation, I submitted a repeat prescription on the NHS app which was followed up by a text from a GP I haven't ever heard of saying they have approved the repeat this time, but I need to phone and make an appointment for a review before further repeats are authorised.

I laughed out loud!!

With everyone saying the same thing on here, it's clear that they simply don't care and giving a rating of one star is one star too many.

Just can’t get through in the phone ,
Old surgery better

Almost impossible to get through on phone and some of the reception staff are rude . If and when you can manage to get to see/speak to a doctor they are fine but by then you’ve lost all hope and patience. I appreciate these are difficult times but they need to put more resources into their systems.

Was invited to book s 2nd Covid vaccine for 16 year old-assumed it was within the guidelines so booked, but when we arrived on 11th nov he was turned away because only one dose being offered. Rules changed less that a week later, but when I rang to book they said “ he is already booked in”. So I don’t expect he would have been invited this tome if I hadn’t telephoned. Obviously their system is letting them down.

I was on hold for about 10 minutes to book my flu jab, which isn't excessive and the queue position information is helpful (allowing me to get on with other things until it was my turn). When I got through, the appointment was made efficiently.