SHP - Monkspath Surgery

Unable to even join telephone queue to make an appointment as queues have been full on most occasions, advises patients to go to surgery at 8.30 a.m. to try to get appointment but they are gone before you even get there. This was such a good practice before it became part of SHP.

Longtime patient with Monkspath Surgery that was, now sadly part of SHP. They are awful and do not deserve the word 'care' in their name. They don't care about us their patients. It has taken them over two years to get my repeat prescription ready, whichever way I have used to ask. Let alone provide a review, now overdue even longer. My medical record has been corrupted so many times I despair. Yes, I have asked them to get this right - by visiting and emailing. No response. They NEGLECT senior citizens. Arrogance, mismanagement, incompetence and a lack of genuine two-way communications with their patients - who pay for this. No wonder so many, including family members, have gone private. Incredibly after all the changes made and criticism their phone system lets patients down, instead they urge call 111 or stand outside a surgery at 8AM to book an appointment.

Phone lines are full to capacity and GPs unwilling to see patients face to face. My son had tonsillitis for 3 weeks and was finally admitted to hospital verging on sepsis due to a GP not willing to see him or swab his throat, The hospital admission could have been prevented. I am surprised that SHP have been allowed to operate in such a manner for so long!

Phone lines still appalling, not enough appointments available.
Reminds me of Little Britain - " Computer says no"

I can’t tell you what the treatment is like as I can’t make an appointment. Tried 3 times to get an appointment over the phone. System is always at capacity so can’t even join a queue. In lockdown this was blamed on lack of staff due to. Covid. Now we’re out of lockdown the situation is worse. During lockdown you could at least join the queue. Tried on line but the odds of getting one of the few appointments before they are snapped up must be similar to winning the lottery. Went to the surgery yesterday but the only appointment available in a months time was on a date when I am due to be out of town. They told me to come back next week when more appointments will be released. This process is an absolute shambles. My medical issues (I hope) are not life threatening but if this situation continues someone will die. It’s as serious as that. No one seems to care.

Phone always say reached full capacity when we called . Even tried one day at 7.59am says closed, called at 8am and messages says.. call back later we have reached our capacity.

I have spent the past 36 hours constantly trying to get through regarding my 90 year old mother who has been very ill for the past 10 days (not Covid). You don't even have the luxury of joining a queue now! Completely negligent and not fit for purpose. In desperation we called 111 to hear another recorded message that they are extremely busy, ring your local pharmacist.

Organised brilliantly - moving queue. I was out back in my car in about 8 minutes - friendly staff.

Can’t get through on phone. Can’t get face to face appointments. I am told if per chance you are the one lucky one that does get to see a GP then the treatment is still good.

What's to tell? People are being left to suffer! It's disgraceful!