SHP - Monkspath Surgery

Severe back pain, spoke to a receptionist, and a triage person and was told a Dr would ring me later. He prescribed medication and later a physiotherapist called

They will never let you see a doctor, you can’t book an appointment. Elderly patients like my parents are saying there is no point even contacting the doctors as they know they won’t get to see someone so they suffer instead! If you do call the terrible reception staff say call 111 whilst sniggering. Emailing is pointless as no one answers and when asking to speak to the practice manager also told no you can’t! Formal
Complaints on their website are ignored. When is someone going to shut them down! It’s disgusting

Tried to get an appointment the best they could offer was a phone call in 12 days time. Last three occasions I called them i was 41st in the queue.

You wait on the phone for half an hour and then they cut your call, previously it took an hour. Would love to set the clock back to pre SHP days when you could easily ring and get an appointment, but Partner costs reduction comes first.

Monkspath Surgery used to provide a very good service, but that is definitely not so since the creation of the Solihull Healthcare Partnership. Now it is very difficult to arrange timely appointments. Yes, they have brought down the waiting time on the telephone, but once you have got through the available appontments are often for two weeks away. The alternative, to call at 08:00 to arrange a same day appointment, is no doubt used by many to avoid the wait, but this seems an abuse of the service. No doubt SHP will blame the Covid situation, but I believe the rot set in before the pandemic hit. The creation of the SHP may provide economies of scale for the partners and staff, but it's terrible that this has been at the expense of the service provided to the patients.

Since the merger with SHP the experience of using this surgery has massively declined. You can now expect an hour queue on the phone to get an appointment (IF you are lucky enough to actually get in the queue and it’s not full) and then when you do get through you’re given a two hour slot two weeks away when I doctor will ‘try to call you’. Absolutely shocking service and they’ve removed the option of any online booking so you have to call.

My Mother is a Patient at this Practice, she was discharged from Hospital last Friday.
Dr A Ramachandran popped in to check her meds, but, noticed she was missing some meds from her discharge pack. Dr R said get in touch with Practice and get this added to the Blister Pack. BUT! No ones picking up...
My wife works at Warwick Gates Surgery, she said try this route?

Monkspath my surgery is practically on my doorstep but to pick up a doctor's letter, requested at monkspath, I had to go to grove rd!!
Now I have to go to shirley medical centre for a diabetic review as monkspath dont do them any more!!
What do they do except keep you hanging on the phone for hours.
I dont drive and have trouble walking so how am I expected to travel all over solihull with my own gp on hand.
Our gp has also been changed without permission too. Disgraceful service

Surgery are mostly helpful but cannot book appointments online! Extremely long queues on telephone to book appointments!

However COVID vaccination programme has beem very well run and is greatly appreciated.

PLEASE ENABLE ONLINE BOOKING SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It has taken an hour and a half to get through before disgusting service when other surgeries are open and have been for a long time this surgery and others in the group are not bothered about their patients.