SHP - Monkspath Surgery

You can’t reach the surgery at all. Phone lines always too busy, staff are rude and unhelpful. Patients are not being checked on medication or with conditions they need monitoring for. No online system access, can’t get test results if you are one of the lucky few who get to speak to a random doctor as it won’t every be your regular one. Do stores prescribing the wrong medication. Patients in crisis and only way to get healthcare is to contact 111. SHP are NOT improving nor do they care anymore. Someone MUST look at how they are now negligent to their patients and shouldn’t be allowed to continue.

When the practice was not so connected with other SHP practices, it worked fast and efficiently. Now it takes so long to connect with the practice by phone and book appointments.

The waiting on the phone is unacceptable. The actions after the call is answered is not acceptable either.

Am so fed up with the service we are getting at the moment. My son has to take a controlled drug for ADHD of which the surgery insist I put a request in writing for the prescription every month. I did this with 6 days notice of him running out last Monday. I went to the chemist on Saturday to collect the tablets only to be told the surgery had been running behind with prescriptions and there would be no prescriptions until Tuesday at the earliest. My son has had to go without his medication for three days which has been both distressing and frustrating for him. To add further stress when you try and ring the surgery to enquire, you get told you can't even wait in a queue as their phone lines are at capacity and when you go online to email them the website informs you you are unable to use this service currently. I feel that since the pandemic started we, as patients, have been left high and dry with nowhere to turn if our children have health issues. I am a teacher who has had to work every day through this pandemic and I find it very hard to believe that this GP practice have been doing their upmost to support it's community when a simple script takes a week for a doctor to prepare.

Arrived early for my covid vaccination and went straight in,. Vaccination was painless.

Very slick, well organsied

Very well organised, everyone called in at their allocated times. Ushered through to injection rooms, in and out on a flash.

Not my own GP Surgery but excellent Staff and the way it was co-ordinated.

Staff and everyone else involved in the Covid vaccinations brilliant .. so well organised thank you

Had my first Covid jab on 4th March
Extremely efficient..staff and all lovely Covid Marshall staff directing us in .. big thank you to all of them