SHP - Monkspath Surgery

As a family we have experienced extremely long waits to get through on the phone 20mins - 90mins. To then receive telephone miss diagnosis on two separate occasions.

Cannot speak to anyone, unable to get agave to face appointment. Phone lines constantly full - complete waste of time

Couldn’t get through on the phone contacted 111 appointment arranged but 3 weeks wait during this period without seeing patient or having blood test result medications increased no explanation no contact to discuss results of blood test are we supposed to have knowledge of blood results as you can’t get through on the phone now in limbo appalling service

Waiting over an hour to get through to speak to someone.

Tried to contact had to go via 111 telephone appointment made this arranged a blood test but in 3 weeks time during this period without seeing the patient or having results from the blood test medication increased how? No explanation

Calling at 8 a.m. for an on the day appointment puts you around 50th in the queue, and by the time you reach the front, all appointments have gone. Routine appointments are at least 3 weeks behind, and any follow up from doctors is ridiculously slow. Management of chronic or complex health conditions is abysmal.

It’s impossible to contact them for an appointment

I would prefer to email, but there is no email address. I am overdue a mammogram and have tried calling, but there are too many people waiting so it told me to call back. Last time I phoned about a different matter I was on hold for an hour.

Severe back pain, spoke to a receptionist, and a triage person and was told a Dr would ring me later. He prescribed medication and later a physiotherapist called

They will never let you see a doctor, you can’t book an appointment. Elderly patients like my parents are saying there is no point even contacting the doctors as they know they won’t get to see someone so they suffer instead! If you do call the terrible reception staff say call 111 whilst sniggering. Emailing is pointless as no one answers and when asking to speak to the practice manager also told no you can’t! Formal
Complaints on their website are ignored. When is someone going to shut them down! It’s disgusting