Monkspath Surgery has always been underfunded
Prior to the merger of SHP I mostly struggled to get appointments but since the merger I don’t now bother even phoning as I know I won’t get through so I just walk into reception. My experience more recently regarding referrals or paperwork is awful as the poor woman processing the paperwork is approximately 2 months behind. SHP seriously need to urgently invest money into staff and technology. I can’t fault the actual doctors that I have finally spoken to and especially when they are in full PPE and having to wipe their surgery rooms down after each patient. It’s the actual management of the service. I seriously think it’s total discrimination against the elderly and the disabled and for those with learning disabilities who cannot get to their local surgery and also cannot cope holding a telephone in their hands for up to an hour. It’s beyond shocking.