Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Monkspath Surgery


Access on phone lines is impossible

Phone lines are full to capacity and GPs unwilling to see patients face to face. My son had tonsillitis for 3 weeks and was finally admitted to hospital verging on sepsis due to a GP not willing to see him or swab his throat, The hospital admission could have been prevented. I am surprised that SHP have been allowed to operate in such a manner for so long!