SHP - Monkspath Surgery
Feedback Rating
Based on 293 reviews
Leave your Feedback
Reviews (293)
nightmare to get through on phone
February 3, 2022
It is a nightmare to get through when the ringing the surgery, and most times when i ring it just says 'call centre is busy, ring back' which is extremely frustrating
very good
February 3, 2022
very satisfied, they are very good on the welcome desk
phone line is a waste of time
February 3, 2022
I came into the surgery as the phone line is a waste of time, staff were very helpful and appointment booked.
PLEASE SORT OUT THE PHONE SYSTEM
PLEASE SORT OUT THE PHONE SYSTEM
changed since it's been taken over
February 2, 2022
Since practice has been taken over it has gone really down hill. There seems to be a lack of appointments, doctors don't call you back.
service overall ok
February 2, 2022
service overall is OK. I just think that the booking system could be better as waiting times are not good at all, almost an hour to book an appointment is not good.
covid vaccination
February 2, 2022
had covid vaccination, absolutely brilliant. Simple to get an appointment and great service
good
February 2, 2022
good service at doctors appointment
friendly staff
February 2, 2022
everyone here is fine, all good. friendly and helpful staff. I got seen quickly
since the partnership
February 2, 2022
since the partnership it's been so hard to get an appointment, it takes 45 minutes to get to 5th in the que. It was better before
Generally good
February 2, 2022
Generally pretty good. They are doing their best in difficult circumstances.