SHP - Monkspath Surgery

Phone always say reached full capacity when we called . Even tried one day at 7.59am says closed, called at 8am and messages says.. call back later we have reached our capacity.

I have spent the past 36 hours constantly trying to get through regarding my 90 year old mother who has been very ill for the past 10 days (not Covid). You don't even have the luxury of joining a queue now! Completely negligent and not fit for purpose. In desperation we called 111 to hear another recorded message that they are extremely busy, ring your local pharmacist.

Organised brilliantly - moving queue. I was out back in my car in about 8 minutes - friendly staff.

Can’t get through on phone. Can’t get face to face appointments. I am told if per chance you are the one lucky one that does get to see a GP then the treatment is still good.

What's to tell? People are being left to suffer! It's disgraceful!

I had a health query and could not get to speak to a doctor even after sitting in long queues. I eventually sent my query via patient access in detail but still received a generic irrelevant answer. I did not feel that my query had been read by a gp.

Difficult to get through on the phone and then offered a phone call by a doctor if receptionist thinks you need it usually 3/4 weeks ahead. No face to face appointments to see a GP. Disgraceful service.

My elderly neighbours have had so much difficulty in getting a GP appointment. They cannot use technology easily and many times I’ve had to help. Why is it so difficult to get a GP appointment. Then there is getting blood tests. Extremely difficult. My neighbour has a medical condition that is supposed to have blood tests before repeat prescriptions. This has not happened. My other neighbour has diabetes and has not been monitored for a long time. How can this be an excellent primary care service? Since this PCN it all seems to have fallen apart abs they are using Covid 19 as an excuse. This needs to be looked at urgently and rectified.

Still waiting for scans that should have taken place within a week still suffering with on going issues. Tired of trying to get information

Prior to the merger of SHP I mostly struggled to get appointments but since the merger I don’t now bother even phoning as I know I won’t get through so I just walk into reception. My experience more recently regarding referrals or paperwork is awful as the poor woman processing the paperwork is approximately 2 months behind. SHP seriously need to urgently invest money into staff and technology.
I can’t fault the actual doctors that I have finally spoken to and especially when they are in full PPE and having to wipe their surgery rooms down after each patient. It’s the actual management of the service. I seriously think it’s total discrimination against the elderly and the disabled and for those with learning disabilities who cannot get to their local surgery and also cannot cope holding a telephone in their hands for up to an hour. It’s beyond shocking.