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Reviews (257)

Good treatment from the doctor

February 20, 2023
Dr [name] is kind, listens to problems and referred for ECG and bloods. Would be nice to have a specialist for Fibromyalgia as the GP tends not to understand the condition.
Anonymous

Great care environment

February 20, 2023
Friendly and helpful. Spacious inside and quick check in.
Anonymous

Holding for over an hour for reception

February 14, 2023
Can't get through because the phone lines are full to capacity. Reception staff are helpful when you can get through. I recently spent over an hour holding for reception.
Anonymous

Poor service creates barrier to specialists

February 14, 2023
Hard to get through to reception, when you are fortunate enough to get through there are no appointments available. Recently I did get an appointment (finally!) I was told that I would be referred to the hospital but the hospital have not received this referral.
Anonymous

Good improvement to accessing GP

December 20, 2022
It is a lot better now than before. Recently I got a referral to see a dietitian after a while of waiting.
Anonymous

Waiting for referrals for outpatients

December 14, 2022
My husband was waiting for outpatients referrals from his GP, after a while of not getting any appointment he went private.
Anonymous

Blood test appointment difficult to book

December 12, 2022
I do not understand why they call me to get a blood test without providing me with appointment to get it done. The receptionist tells me to call and book it myself as if it a straight forward thing to do. It could take me weeks to get any appointment. They are doing their best but I think if they want to help then they should put in a little bit more effort.
Anonymous

Great care for my son

December 5, 2022
All the staff here have been excellent with my son when he was diagnosed with complex health issues. The doctors and nurses have merged him into the system so well that they are all able to monitor all his appointments, test results and medications. Absolutely helpful.
Anonymous

Waiting time for hip replacement surgery

November 25, 2022
My mother has been waiting for a hip replacement for 2 years, 3 months ago she was told her appointment has been cancelled. I immediately looked for private care and I got appointment for her. I paid for it, but it was worth it as my mother supports me with my children while am at work. There was nothing I could do. The NHS service is not dependable anymore.
Anonymous

No availability of appointments when required

November 15, 2022
I was told to ring for appointment at 8am.
Eventually phone started ringing at 10am however I was 40 in the queue.
When I rang at 8AM the phone was not ringing and was saying that the queue was full.

I did manage to get a face-to-face appointment because I know the GP/
Appointment was for a week later from the initial call made as the Dr only works certain days.

Then the receptionist answer they are fine.
The call center has issue with staffing and wonder if it's to do with fund cutting.
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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