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Reviews (257)

Lovely staff

October 5, 2023
This is not my surgery but I have been sent here a few times as they are within the SHP. My experience has always been brilliant because of the wonderful staff.
Anonymous

Poor phone waiting times

September 15, 2023
You have to wait on phone for ages only to always be told no routine appointments phone again earlier, not easy when you work in a busy job
Anonymous

Very good when you manage to see them

September 5, 2023
The doctors are very good when you get to see them, but booking an appointment is very difficult. I was recently sent an appointment from them to attend the clinic next door for a general check up. This went very well, and the clinic was run very well.
Anonymous

Very good when you see them

August 11, 2023
The doctors and nurses are very good when you see them but booking an appointment can be very difficult. I was recently contacted by the surgery for a general health check up at the SHP hub, which is next door to the surgery. I was very pleased with this service and the appointment went well.
Anonymous

Not possible to get a GP appointment with any

August 9, 2023
I phoned, I queued outside the surgery before opening, I spoke to a receptionist, I made a specific request to a doctor - but I still could not get an appointment with any doctor at any time.
Anonymous

Awful

August 3, 2023
Unable to make an appointment, phone system is rubbish
Anonymous

Just cannot get through on the phone line

July 24, 2023
My experience has been awful because you just cannot get through on the phone line to book an appointment. The system is not working and it is very frustrating that when you really need to see a doctor you cannot access one via your GP surgery. Something needs to be done.
Anonymous

Trying to get an appointment is so stressful

July 24, 2023
I feel likely completely giving up on this surgery. Trying to get through on the phone line is an absolute nightmare. I have been holding for 45 minutes just to get into the queue and can then be holding for another 40 minutes to speak to someone, by which time the appointments are all gone. If I go into the surgery to try and book, the staff are unhelpful and show a lack of empathy. I needed a form signed by a doctor for a hip operation but they would not do it. They just do not care. I avoid going into the surgery now because on more than one occasion it leads to arguments with the staff there who I find very confrontational. I suffer with anxiety and the process is very stressful.
Anonymous

Telephone booking system not fit for purpose.

July 9, 2023
Impossible to get through on telephone system to book an appointment , only way to get anywhere is to queue up outside surgery early morning and hope for the best.
Anonymous

Impossible to see a doctor

July 8, 2023
If you are Ill and call for an appointment there are none for two weeks. As soon as they are released they are all used in minutes! If you were I’ll and off work for more than a week god knows how you would get a sick note!
Anonymous

SHP - Monkspath Surgery

Contact

Farmhouse Way
Monkspath, Shirley
Solihull
West Midlands
B90 4EH

Location

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