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Reviews (174)

great staff

January 20, 2022
Great staff, very friendly. I always have a good experience here.

very satisfied

January 20, 2022
very satisfied with the service here. The staff were kind, welcoming and efficient


January 20, 2022
efficient service, they work well as a team

absolutely brilliant but

January 20, 2022
absolutely brilliant when I came in here but I couldn't get through on the telephone

Extremely difficult to contact the practice .

December 23, 2021
Extremely difficult to contact the practice and more so to get appointments for most anything.

Impossible to get an appointment

December 19, 2021
After trying for 3 weeks to get through to SHP, finally answered 13 December, and appointment made for 23 December, at Jacey surgery when Monkspath surgery is 2 minute walk away. Age 72, need someone to take me. Now cancelled because of level 4 Covid Response Action Plan! Last time Monkspath promised me a triage call, it took 5 weeks, because my name had been missed off the list. Monkspath used to be a good surgery. Since it became part of SHP it is absolutely dreadful.

Try getting an appointment

December 11, 2021
I have to agree with so many contributors here. This past week I had an issue (and still have) which I would like reviewing by a GP, but despite being told the surgery is closed at 7:59am and then being told the phones are at capacity 1 minute later, have been abruptly cut off. Then in a "you couldn't make it up" situation, I submitted a repeat prescription on the NHS app which was followed up by a text from a GP I haven't ever heard of saying they have approved the repeat this time, but I need to phone and make an appointment for a review before further repeats are authorised.

I laughed out loud!!

With everyone saying the same thing on here, it's clear that they simply don't care and giving a rating of one star is one star too many.

Can’t get through on phone

December 11, 2021
Just can’t get through in the phone ,
Old surgery better
Robert Witherington

SHP Telephone system is awful

December 8, 2021
Almost impossible to get through on phone and some of the reception staff are rude . If and when you can manage to get to see/speak to a doctor they are fine but by then you’ve lost all hope and patience. I appreciate these are difficult times but they need to put more resources into their systems.

covid vaccine for 16 year old

November 19, 2021
Was invited to book s 2nd Covid vaccine for 16 year old-assumed it was within the guidelines so booked, but when we arrived on 11th nov he was turned away because only one dose being offered. Rules changed less that a week later, but when I rang to book they said “ he is already booked in”. So I don’t expect he would have been invited this tome if I hadn’t telephoned. Obviously their system is letting them down.

SHP - Monkspath Surgery


Farmhouse Way
Monkspath, Shirley
West Midlands
B90 4EH


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