Very poor, difficult to access care
This surgery manages demand by having hour long waits on the telephone and by saying if they are fully booked you could turn up in person and maybe get a cancellation. If it was a modern business it would improve efficiency by improving processes and embracing technology. Many people don’t need to see a GP and can be sorted by nurses, nurse practitioners or pharmacists whose capabilities should be expanded even further. New technology such as email, Teams and Zoom could be used to debottleneck access. This approach to accessing services is damaging the reputation of the NHS. My dog has better access to healthcare than I get from SHP Monkspath.