Croft Medical Centre

Croft medical centre is a lovely surgery, modern, bright and very new and clean. The medical centre is always empty and it seems to be under used. Getting an appointment has got better but it can be uncomfortable having to divulge all your personal details and symptoms over the telephone. My most recent appointment was with a physician's assistant and they were very good, and I was happy with the outcome of that appointment.

My experience of Croft Medical Centre is very good. Appointments are now much easier to access with the new triage system in place. The doctors are good, and I am very happy with the level of care provided.

Recent improvements to accessing appointments has been excellent. I can always get an appointment when I need one now. Their call back option is great and the triage system is working well. Keep it up!

The asthma nurse here provides very good care. She has been very helpful in helping me get the medication I need to manage my condition.

I have always found this service to be very good. I can always get an appointment when I need one and the doctors are very good.

It is difficult to make an appointment and on occasions they have said that someone would call me back and they have not. I had a telephone consultation with a doctor and was diagnosed with 'housemaids knee', and issued with a prescription. After a few weeks the symptoms had not cleared up. I got an appointment with a nurse clinician who queried how a diagnosis had been made on the telephone. I was referred for an x-ray and was eventually diagnosed with arthritis and knee damage.

I find it difficult to get appointments and I don't like to be a nuisance. I feel that my health concerns are put down to my age. It's very frustrating and I just do not bother.

I find Croft Medical centre okay. I can generally get an appointment when I really need one. You are now triaged first on the telephone and then asked to come in for an appointment if they think its necessary.

The appointment system has improved drastically. When you call in there is an option have them hold your place in the queue and they call you back when you are number 1 in the queue. I was called back within 20 minutes and explained the issues to a friendly receptionist. She told me that someone from triage would call me back. I was called back a short while later and told that the doctor would be calling and would assess whether the problems could be resolved or if they needed to do a home visit for my elderly parent. The doctor called within the hour, she was very thorough, listened to my concerns and prescribed adequate treatment. I was satisfied with access, quality of treatment and the polite and friendly service provided by staff at the surgery.

I have been visiting this surgery throughout my pregnancy. The maternity care has been good and I am happy with the service provided.