Croft Medical Centre

My community midwife is not always available on call like they said she would be.

The community midwife here is good. She communicates well and always explains everything that we don't understand following hospital visits.

It is near on impossible to get an appointment at Croft Medical Centre, but the place is always empty. There is never anyone in the waiting room. Access is a real issue at the surgery and it is difficult to raise the problem with the staff because they are very defensive and threaten to remove you as a patient.

I was a patient at this surgery for 25 years. The doctors were generally good, but I had real issues with one doctor. The problem with the surgery now is how it is run. The receptionists are rubbish. Only one member of the reception team has every shown any kindness. I have witnessed the receptionists being nasty and rude to elderly patients which I found completely unnecessary and disrespectful.

My experience of Croft Medical Centre was not great. It was almost impossible to get appointments and the surgery was always empty. The staff were not very friendly or helpful. My experience was so bad I left the surgery.

I have found it difficult to get appointments here recently and parking at this surgery is a nightmare.

My midwife appointments have all been good.

The midwife I see here is good but the surgery as a whole isn't. It is hard to get appointments and I have to email them to get repeats.

They were so awful that I ended up changing surgery.

My experience of Croft Medical Centre is mixed. I attended the surgery on a number of occasions for blood tests and was told that nothing was detected. I then received a call from a locum doctor working from the surgery who had looked through my results and informed me that I needed to be referred. I was shocked as what the locum was concerned about had always been detected in my blood tests but none of the doctors at the surgery had ever raised a concern or referred me.