SHP - Shirley Medical Centre
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Based on 141 reviews
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Reviews (141)
Receptionists are unhelpful
December 5, 2022
The receptionists are disgustingly rude, hung up on me when I called to enquire about my inhaler prescriptions, which they had lost. They spoke with me like I was wasting their time and I had to go there to ask them face-to-face. Absolutely appalling.
No consideration for older people
December 5, 2022
They do not have any reasonable adjustment for elderly people who are deaf and cannot use computer and when I raised it to the receptionist, she said that's how they operate. It's not a fair and inclusive practice.
Booking appointment for anything
December 5, 2022
It is a nightmare to get booked for anything, I have decided to change surgery soon. This morning I completed the online referral, and then I got told to call the surgery, then I was on hold for 90minutes.
Waiting time for appointment
December 5, 2022
After a long waiting time on the phone to speak with someone, then I am told to call in the afternoon because they could not assist me. Called back and I was given 3 weeks wait before I get a face-to-face appointment. Because of this I booked a private doctor for a quicker response.
Self-referral process for physio was good
November 16, 2022
I made a self referral for myself to physiotherapy and it was really good, the service was great and the referral was really quick.
Doctors are uncaring
November 13, 2022
Wife wrote to MP as we couldn't get appointments.
MP said he had so many complaints of SHP and they wont reply to him so he thought we should contact Ombudsman.
I believe nothing will change. The doctors are uncaring.
Very unhappy with the surgery that we had to go private.
MP said he had so many complaints of SHP and they wont reply to him so he thought we should contact Ombudsman.
I believe nothing will change. The doctors are uncaring.
Very unhappy with the surgery that we had to go private.
Overcrowded phone lines
November 11, 2022
The phone lines are always busy, getting through is difficult but once I get through all staff are supportive. Am very happy with the care I receive from all professionals.
the waiting time on the phone
October 21, 2022
The waiting time on the phone is the only thing negative about the surgery. When you finally get in to see the doctors, they are very great and helpful. Another thing is waiting for referrals to the hospital.
continuity of care
October 21, 2022
It would be good if I could see the same doctor every time and not different doctors on each visit. It makes no sense that I have to tell every doctor about my medical history each time. Its tiring.
Appointments cancellations
October 21, 2022
My appointments get cancelled on regular basis without any major reasons. It's not easy to get appointment for anything at this surgery so when my appointments get cancelled, I find it very had to accept it.