SHP - Shirley Medical Centre

I ring at 8am and cant get through the lines are at full capacity. I'm unable to attend and queue for an appointment due to my medical conditions. I spent £12 queueing on the telephone, I was 47th in the queue and by the time I got through there were no appointments. Reception staff are not always helpful. The doctors are actually lovely if you can get an appointment.

My daughter nearly died in during the Christmas week because they were slow to respond and they did not take me seriously. Now my child is on continous medication and she is out of school. All this could have been avoided if they had seen her in the first place.

I can never get appointment and I am not sure if it is because of my age. It just impossible to even speak with the receptionists.

I have nothing good to say about this surgery, I have never asked for an appointment and got it straight away. The answer is always no, we cannot book any appointment for you now, you must call at this hour. Then when I call I never get through. Sometimes they tell me to go to A&E or call 111.

After I went through a clinical review of my medication, I assumed that they will amend my prescription. Well they did not and I could not order my medications online. I had to call, go to the surgery before they realized they mistakes. Till now I am still unable to order my medications.

I cannot believe when they keep telling me my appointment has been missed or its not in the system when they are the ones that booked it. Luckily it just for sugar level and not anything serious.

The receptionists are disgustingly rude, hung up on me when I called to enquire about my inhaler prescriptions, which they had lost. They spoke with me like I was wasting their time and I had to go there to ask them face-to-face. Absolutely appalling.

They do not have any reasonable adjustment for elderly people who are deaf and cannot use computer and when I raised it to the receptionist, she said that's how they operate. It's not a fair and inclusive practice.

It is a nightmare to get booked for anything, I have decided to change surgery soon. This morning I completed the online referral, and then I got told to call the surgery, then I was on hold for 90minutes.

After a long waiting time on the phone to speak with someone, then I am told to call in the afternoon because they could not assist me. Called back and I was given 3 weeks wait before I get a face-to-face appointment. Because of this I booked a private doctor for a quicker response.