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Reviews (139)

Booking appointment for anything

December 5, 2022
It is a nightmare to get booked for anything, I have decided to change surgery soon. This morning I completed the online referral, and then I got told to call the surgery, then I was on hold for 90minutes.
Anonymous

Waiting time for appointment

December 5, 2022
After a long waiting time on the phone to speak with someone, then I am told to call in the afternoon because they could not assist me. Called back and I was given 3 weeks wait before I get a face-to-face appointment. Because of this I booked a private doctor for a quicker response.
Anonymous

Self-referral process for physio was good

November 16, 2022
I made a self referral for myself to physiotherapy and it was really good, the service was great and the referral was really quick.
Anonymous

Doctors are uncaring

November 13, 2022
Wife wrote to MP as we couldn't get appointments.
MP said he had so many complaints of SHP and they wont reply to him so he thought we should contact Ombudsman.
I believe nothing will change. The doctors are uncaring.
Very unhappy with the surgery that we had to go private.
Anonymous

Overcrowded phone lines

November 11, 2022
The phone lines are always busy, getting through is difficult but once I get through all staff are supportive. Am very happy with the care I receive from all professionals.
Anonymous

the waiting time on the phone

October 21, 2022
The waiting time on the phone is the only thing negative about the surgery. When you finally get in to see the doctors, they are very great and helpful. Another thing is waiting for referrals to the hospital.
Anonymous

continuity of care

October 21, 2022
It would be good if I could see the same doctor every time and not different doctors on each visit. It makes no sense that I have to tell every doctor about my medical history each time. Its tiring.
Anonymous

Appointments cancellations

October 21, 2022
My appointments get cancelled on regular basis without any major reasons. It's not easy to get appointment for anything at this surgery so when my appointments get cancelled, I find it very had to accept it.
Anonymous

Long waiting time

September 28, 2022
The new partnership is causing long waiting time and long queues on the phone. It's rare that I will see a doctor within a week. It can take about 3 weeks before getting appointment to see a doctor.
Anonymous

Inconvenient to get to surgery

September 28, 2022
My parents are both elderly and I have to collect their medications for them separately. I have addressed it to the GP to do something about it as I am a teacher and I have my own commitments. I asked for the medications to be sent together to avoid going to the pharmacy multiple times.
Anonymous

SHP - Shirley Medical Centre

Contact

Shirley Medical Centre
8 Union Road
Solihull
West Midlands
B90 3DT

Location

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