I don't feel like I have a surgery any more
I don't believe we have a surgery anymore because since the SHP merger I can be sent to any of the practices in the partnership. I registered with this surgery as it was local and the most convenient and travelling a distance to other surgeries is very inconvenient. I have waited two weeks for this appointment. There is a lack of continuity of care, as you see different GPs at different practices, there is little chance to build any rapport with any members of staff. The telephone booking system is not fit for purpose and needs to be addressed.