SHP - Shirley Medical Centre

It will be nice to see the same doctor because it is hard to explain my health to different doctors all the time.

The surgery is okay

This GP made me cry because they messed up my prescription from the hospital. I have bowel cancer and before I started with chemotherapy the hospital asked me to start taking some medication. It took 8 days before I got it and no one was able to explain to me where my prescription has gone to. It was very terrible experience.

I had to leave my house on a rainy day to go to the GP for my delayed prescription. I called the surgery before leaving my house but the telephone was so busy and it kept cutting off when I got through. As I got to the surgery, the receptionist were rude and unprofessional as usual. They just told me to go back and wait for the pharmacist to call me. I need my medication because of my health condition.

I ring at 8am and cant get through the lines are at full capacity. I'm unable to attend and queue for an appointment due to my medical conditions. I spent £12 queueing on the telephone, I was 47th in the queue and by the time I got through there were no appointments. Reception staff are not always helpful. The doctors are actually lovely if you can get an appointment.

My daughter nearly died in during the Christmas week because they were slow to respond and they did not take me seriously. Now my child is on continous medication and she is out of school. All this could have been avoided if they had seen her in the first place.

I can never get appointment and I am not sure if it is because of my age. It just impossible to even speak with the receptionists.

I have nothing good to say about this surgery, I have never asked for an appointment and got it straight away. The answer is always no, we cannot book any appointment for you now, you must call at this hour. Then when I call I never get through. Sometimes they tell me to go to A&E or call 111.

After I went through a clinical review of my medication, I assumed that they will amend my prescription. Well they did not and I could not order my medications online. I had to call, go to the surgery before they realized they mistakes. Till now I am still unable to order my medications.

I cannot believe when they keep telling me my appointment has been missed or its not in the system when they are the ones that booked it. Luckily it just for sugar level and not anything serious.