Leave your Feedback


Reviews (139)

Can't get appointment through current system

June 10, 2024
I start work at 7am so it is difficult for me to call at 8am to try and get an appointment. I got an appointment a few months ago but that felt like pure luck. I have had to pay for private care twice now to get antibiotics because I knew I was ill which shouldn't happen. This is not the staff's fault though and I have always found the receptionists here to be nice.
Anonymous

Good when you can get an appointment here

June 10, 2024
I have been a regular at this practice since 1960 but recently I have been unable to get appointments and have had to pay for travel to other SHP practices. The doctors and staff are okay though and the care is always good when I can get an appointment here.
Anonymous

Awful service with a number of major issues

June 10, 2024
This service is awful. I have been a patient since I was seven years old and for many years now I have been unable to get an appointment. There are long queues both on the phone and in person and the receptionists can be rude. I don't agree with the fact that I have to tell them what my issue is to get through to a doctor. My medication is regularly provided incorrectly with important medications not being included when I pick them up. I have managed to make 5 appointments recently and when I turned up they had no record of any of them. I have ended up having to go private for a lot of things as I have a number of long standing illnesses and can never get in here.
Anonymous

Absolutely awful service

June 10, 2024
I struggle to get appointments here and can never see the specific doctor that I want. Whenever I do get an appointment they have to go back through my medical history every time. It's absolutely awful.
Anonymous

Great staff, can't see same doctor every time

June 5, 2024
The staff here are lovely and the receptionists are very helpful. I can't always see the doctor I requested but I understand. Sometimes I choose to wait and sometimes I don't when it is a more urgent issue.
Anonymous

Nurse was very nice

June 5, 2024
I visited this practice for prostate injections. The nurse was very nice and I am happy with the service provided.
Anonymous

Unable to get an appointment

June 5, 2024
I was having a lot of issues and wanted an appointment with a female doctor. When I went in to try and get an appointment they told me I can't have one and would have to try again in a few days. I am not happy as I care for my elderly mother and need to be healthy to do so. I am worried about trying again in a few days and still being told no. I don't want to complain to the practice manager as it could make things worse and be held against me.
Anonymous

Doctors don't get to know you

June 5, 2024
Getting an appointment here is very difficult. I also see a different doctor each time so they don't get to know you like they used to.
Anonymous

Fine but not local

June 4, 2024
This service is fine but it is inconvenient to attend regularly as it is not my local surgery.
Anonymous

No appointments and uncaring staff

June 3, 2024
I can't get an appointment when I need one and the staff do not seem to care.
Anonymous

SHP - Shirley Medical Centre

Contact

Shirley Medical Centre
8 Union Road
Solihull
West Midlands
B90 3DT

Location

Share this rating