SHP - Shirley Medical Centre

My experience has been terrible. I can never get an appointment. I have recently tried to get an appointment and visited the surgery on three occasions but I could not get an appointment. I find it impossible to get past the receptionists.

The surgery is terrible, I have visited 3 times recently to try and book an appointment with a doctor. I never get to see a doctor, I just cannot get passed the receptionists.

It is very hard to get an appointment. Due to my learning difficulties and anxiety I find it hard seeing different doctors. I ask to see the same doctor but this is never possible. The care I receive from the doctors depends on who I see.

I find the surgery pretty good. I have no problems getting an appointment and I am happy with the care received from the doctors.

The GP I saw was very thorough and took the time to listen. However, he did not write in the referral letter to the hospital what he wanted done which made my experience poor and very stressful.

I am well impressed with the efforts made by SHP to engage with and help their patients. There Carers event was fantastic. My surgery is excellent and I have no complaints at all.

I have accessed services here when I could not be seen at my own surgery. My experience is generally very good because of the staff, they are lovely. The doctors are wonderful.

I have been a patient at this surgery for 33 years. I have never had a problem here. I can always get an appointment, the staff, doctors, and nurses are all wonderful. There was recently a mix up with my appointment and I was told the appointment had been made at another SHP surgery. The staff know that I am unable to travel to other surgeries and apologised for the administrative error. They arranged for me to be transported to the appointment and I was then taken home. They really did go above and beyond and they really care about their patients.

Telephone appointment system ineffective and regularly cuts out after waiting an excessive amount of time. When an appointment is available there can be up to a two month wait. Still awaiting a diabetes check even though promised a call back and a request from the GP. This service has actually decreased in effectiveness after COVID - it was easier to speak to or visit a GP during lockdown than now

I'm treated like an adult even though my mum usually comes with me. The doctors are always nice to me at appointments and give good advice.