SHP - Shirley Medical Centre

Phone appointment unable to get through, had to walk into surgery to get appointment then 2 days wait before I see the doctor.

It is difficult to get through but once I get through the doctors are very good and the service is great. The management is a problem because The waiting time is very long and the reception response is also not adequate.

The reception gave me appointment and I don't know what it was about. I got there and did not know why I was there. Wrong timings for everything. They take too long to see you and by the time you are seen they issues are not there anymore.

There are no appointment when I have urgent needs. The reception will ask me to take a picture of my affected area and send it online, now they don't even do it again. It really frustrating.

My mother is 82 and when she can't get through on the phone, she has to go to the surgery at 8:30am and stand in the queue. It use to be very easy to access the GP especially for the elderly but now its like we are all standing in the queue and first come first serve. I have to be late for work because I have to stand in the queue for my mother.

I have to call for my test results and drive there to collect it. I think for climate change reasons, the GP need to send test results by email. Why do I need to drive just to collect a piece of paper. If there is no concerns about my test then just email it to me.

They are giving face to face appointments face 2 face but then when I get to the appointments they staff advise that there is no appointments booked.
This was a regular issue and now I always get text messages advising of my appointments.
Been looking to change but have not been able to due to no availability at other surgeries.
Used to be brilliant when it was a stand alone surgery but since they have joined into a partnership the service has gone poor.

It takes along time m to get through for appointments. when you do eventually manage to get through the calls either gets cut off or you get advised there are no appointment available and to call back next day.

Saw Dr Ibrahim and he was very good, Gave prescription and information and made all the necessary referrals.
Dr Stockdale was brilliant but has since retired.

Supposed to have review for Bipolar every year but this has not been happening.

Since joining with SHP. I cannot get through to get an appointment, EVER
Have to walk to surgery for 8am to queue to get the appointment.

Can't get through via phone, have to queue at 8am.
Only wat to get an appointment.
Avoid going now which could be dangerous to myself in the long run

I am a homeless person and I need a medical certificate for my housing applications. I have been asked to pay a cost of 30 pounds before