SHP - Shirley Medical Centre

My mother is 82 and when she can't get through on the phone, she has to go to the surgery at 8:30am and stand in the queue. It use to be very easy to access the GP especially for the elderly but now its like we are all standing in the queue and first come first serve. I have to be late for work because I have to stand in the queue for my mother.

I have to call for my test results and drive there to collect it. I think for climate change reasons, the GP need to send test results by email. Why do I need to drive just to collect a piece of paper. If there is no concerns about my test then just email it to me.

They are giving face to face appointments face 2 face but then when I get to the appointments they staff advise that there is no appointments booked.
This was a regular issue and now I always get text messages advising of my appointments.
Been looking to change but have not been able to due to no availability at other surgeries.
Used to be brilliant when it was a stand alone surgery but since they have joined into a partnership the service has gone poor.

It takes along time m to get through for appointments. when you do eventually manage to get through the calls either gets cut off or you get advised there are no appointment available and to call back next day.

Saw Dr Ibrahim and he was very good, Gave prescription and information and made all the necessary referrals.
Dr Stockdale was brilliant but has since retired.

Supposed to have review for Bipolar every year but this has not been happening.

Since joining with SHP. I cannot get through to get an appointment, EVER
Have to walk to surgery for 8am to queue to get the appointment.

Can't get through via phone, have to queue at 8am.
Only wat to get an appointment.
Avoid going now which could be dangerous to myself in the long run

I am a homeless person and I need a medical certificate for my housing applications. I have been asked to pay a cost of 30 pounds before

My elderly parents have to take a taxi to see the GP at the surgery because no one answers the phone, when they get there, they are told to wait for appointment. They are frustrated because they have a past medical history which the GPs don't put into consideration

Terrible services, no phones answered, on hold for 50 minutes at a time- Appointments only given within 3-4 weeks wait. No response on high blood pressure readings or test results (for at least 3 months)

The service for children is great especially as my son has special needs. I am able to get appointments for my son when I personally go into the surgery for an appointment.
I normally call in the noon, they complete triage and based on that advice to come in. Generally get appointments on the same day for my son.

For adults the appointments service and booking is poor. Not able to get into see a GP face to face and after a triage signposted to advice line 111

Getting to the GP is an issue especially when I don't drive and the time the appointments are provided are not always applicable due to work commitments.

I’m not seeing a change from SHP only a couple of weeks ago I spent 45 mins to get to speak to someone and then they cut me off. I then spent another 45 minutes getting though again. The difficulty with making appointments has prevented me from taking to drs about issues both for me and my children because I can’t face the challenge of getting an appointment. In the instances I have got an appointment I have been happy with the service. They simply need more people on the phones as simply as that, or perhaps online booking would help.