SHP - Shirley Medical Centre

This service is fine but it is inconvenient to attend regularly as it is not my local surgery.

I can't get an appointment when I need one and the staff do not seem to care.

This service is awful I spent an hour and a half waiting outside only to not get an appointment.

I can't get through to book an appointment with this service. I am in need of care and they aren't providing it.

I find it very hard to get an appointment. I ring at 8am and can't get through so just give up. There is also a lack of consistency in the level of care provided through this service.

Shirley medical centre offers a very good service. I have no trouble getting appointments when I need one and the reception staff are good.

As part of SHP I can be offered an appointment at any one of their surgeries. I try to avoid appointments here because the parking is an absolute nightmare. Being disable I do have a blue badge but it is still very difficult to park.

I am not satisfied with the service, they are awful. It is very hard to get an appointment.

I find it very difficult to get an appointment. I call when the phone lines open but it is normal to be very high in the queue. Last time I was 56th in the queue and waited on hold for over 40 minutes, by which time there were no available appointments. You can now be sent to any of the SHP surgeries, which is not a problem for me because I drive, but I do worry about patients who may struggle with this.

I don't believe we have a surgery anymore because since the SHP merger I can be sent to any of the practices in the partnership. I registered with this surgery as it was local and the most convenient and travelling a distance to other surgeries is very inconvenient. I have waited two weeks for this appointment. There is a lack of continuity of care, as you see different GPs at different practices, there is little chance to build any rapport with any members of staff. The telephone booking system is not fit for purpose and needs to be addressed.