West Midlands Ambulance Service University NHS Foundation Trust

Transport turned up so late I missed my hospital appointment.

I became unwell and needed medical help. I was unable to move and could not make my own way to the hospital. A relative attended to care for me, and called 111 before being told to dial 999. The call handler was helpful but advised that the wait was 5 hours for an ambulance. I waited 7 hours in total from 10pm to 5am. It was a very distressing time for me and for my relative who came to my aid. We received no call backs from 999 to assess my situation during the time. Once the ambulance arrived the paramedics were great but the wait made the experience very poor.

The ambulance arrived very quickly. The care and treatment received from the paramedics was very good.

I had a bad fall outside my home after blacking out. Luckily a neighbour came to my aid and called an ambulance. I waited over 7 hours for the ambulance to arrive. I could not be moved and was in extreme pain (from a broken hip). It really was the worst experience of my life at 82 years old laying on the cold hard pavement for all that time. When the ambulance arrived the staff could not have been nicer and did their best for me. On transporting me to the hospital I had to be transferred from one ambulance to another which was another inconvenience that added to the horrible experience of waiting for such a long time for medical help.

My husband called an ambulance for me. After hanging up they called back and asked if we could make our own way to accident and emergency at Heartlands hospital. We stated that we could but my symptoms worsened and my husband called back to explain. An ambulance arrived within 10 to 15 minutes and took me in to the hospital.

An ambulance was called as I was experiencing stroke symptoms. The ambulance arrived quickly and the paramedics were excellent taking great care of me from the point of arrival to my admission to hospital.

I rang for an ambulance because I was feeling really unwell and just knew that something was not right. I was told that there was an 8 hour wait and that I should make my own way to A&E. I really did not feel well enough to make my own way there and when my symptoms deteriorated further I called 999 again. This time they gave me a telephone triage appointment with a paramedic but would still not send an ambulance. Long story short I had sepsis and have been very seriously ill. Lack of ambulances is not a good service and this was a bad experience.

We experienced a long wait for an ambulance when urgent medical attention was needed.

An ambulance was called as I was really unwell. We were told that they were really busy at the moment and that there was no ambulance available to attend. They said that they could send one out the following day which was of no use because medical assistance was needed straight away.

Ambulance arrived very quickly after symptoms were explained. On arrival I was quickly assessed and treated for anaphylactic shock. This was a very scary incident that I have never experienced before. The paramedics were fantastic in treating me and reassuring me.