West Midlands Ambulance Service University NHS Foundation Trust

My experience of hospital transport to non-emergency appointments has been poor. It is a great service to have, as getting to appointments at hospital would be impossible, but the service is inadequate. Ambulances have arrived for me in the past and not been able to take me because of my wheelchair despite being told that I am a wheelchair user. I have been collected 8 hours before my appointment time and have had extremely long waits after my appointments to be taken home. Sitting in a reception area for over 5 hours, when you have medical conditions, are wheelchair bound and on your own has been an awful experience. This service needs to improve.

My recent experience with West Midlands Ambulance Service was poor. I called an ambulance experiencing heart palpitations and after talking to the operator was told that an ambulance was being sent to me. After 30 minutes the ambulance had not arrived and I called back. I was told this time that no ambulance was being sent and that I needed to make my own way to A&E. No one had called me back to tell me that an ambulance would not be coming. I am very disappointed with the service I received.

I had collapsed and fell to the floor, unable to get up. My wife tried to help me up and fell over trying to help. Luckily a neighbour heard us and called an ambulance. We waited over 90 minutes for an ambulance to arrive. The paramedics treated us both and got us both off the floor. I was transported to hospital. The paramedics were very good it was just the waiting time that was concerning.

I had to call for an ambulance due to severe pain. The paramedics were good but tried to put me off attending Heartlands A&E because it was busy. I insisted and they did take me however.

I called an ambulance when I became suddenly unwell due to an allergic reaction to my new medication. They arrived quickly and the paramedics were excellent. They stabilised my condition and I did not need to go to the hospital. They provided excellent service and care.

I called for an ambulance a few months ago and they were good.

The ambulance arrived within 6 minutes and the care was excellent.

I have had to call for an ambulance on a number of occasions because of a lifelong condition I have. The paramedics are always great. They transport me to hospital and take good care of me during the wait to get into A&E. Unfortunately the paramedics are unable to administer the medication I need and during one recent visit I spend over two hours waiting on the back of an ambulance before I could get into A&E for the correct medication.

I called for an ambulance as I was having a heart attack and I was rushed to Heartlands hospital for treatment. The quick response saved my life.

An ambulance was called for me when I had a heart attack. The ambulance arrived very quickly and the paramedics took excellent care of me before transporting me to the hospital for emergency care.