West Midlands Ambulance Service University NHS Foundation Trust

This service is awful. An ambulance was called for me after I fell on the street and they told us the wait would be hours.

I called for an ambulance and was told I would be waiting a long time for someone to come out and take me to the hospital. Just awful.

An ambulance arrived after around 2 hours of laying on the floor waiting. The paramedics were very thorough though.

When I recently needed urgent care the ambulance arrived quickly.

The paramedics who looked after me were fantastic

I have had to use West Midlands Ambulance Service on a number of occasions with breathing difficulties due to COPD. The paramedics have always been fantastic, and have taken great care of me. On more than one occasion I have been taken to the hospital. My most recent experience was again very good, they attended and stabilised my breathing. They wanted to take me into hospital but I refused following past experiences in hospital that had not been good. They respected my wishes and gave me the best possible treatment they could before leaving.

The paramedics who responded to an emergency call out for my father who has dementia were absolutely wonderful. They carried out their checks with patience, kindness and care. I cannot express my gratitude enough. They provided an outstanding service.

I called for an ambulance after a fall and was taken to Coventry hospital as Heartlands was too busy. The paramedics were good.

Last time I called an ambulance they showed up quickly but in the past I have been waiting a long time.

The paramedics were wonderful with my husband who has dementia. They were patient and kind and made sure he was as comfortable as possible following a fall in the home. They transported him to the hospital as there were concerns that the fall was caused by and underlying problem.