West Midlands Ambulance Service University NHS Foundation Trust

In recent months I have blacked out twice, once cutting my head quite badly. Both times members of the public have called for paramedics to tend to me and I have woken to the sight of paramedics looking after. They have all been wonderful, taking good care of me and transporting me to the hospital to be checked over.

A fast responder was sent by 111 to examine me, they quickly requested an ambulance. It arrived very quickly and they took good care of me before transporting me to hospital.

An ambulance attended at the request of the 111. They responded quickly and were nice but they were reluctant to transport my husband to hospital. He had already been seen by a doctor and had been given antibiotics and told us that we just needed to give them time to kick in. I insisted that he be taken in because we were told if his symptoms got worse we should seek medical advice and 111 were also concerned. My husband was taken in thankfully, as he was seriously ill and needed an emergency operation.

I was recently involved in a road traffic accident. I waited an hour for the ambulance to arrive. I was injured, laying on the pavement unable to move, and in the rain. They were very good once they arrived but the wait was awful.

I had to call an ambulance for my wife late in the evening. They arrived very quickly and the paramedics were brilliant. They acted swiftly and we were quickly transferred to the hospital on blue lights. My wife was treated immediately upon arrival.

Not only did they take very good care of my relative, attending quickly, assessing treating and transferring them to the hospital, but they also offered very good advice. They advised us about putting in a care plan at home. They were more informative than the hospital.

I have COPD and was experiencing breathing difficulties. The ambulance arrived very quickly and the paramedics took very good care of me. I was transferred to the hospital.

My wife was brought in by ambulance. The paramedics told us about care plans and queried why we did not have one in place. They were very helpful and informative, and took very good care of my wife. Of all the services we have recently used they have been the most helpful.

We had to call for an ambulance when my dad became very unwell. They attended quite quickly and assessed and transferred him straight to hospital with suspected sepsis. The team were wonderful, they took good care of my dad and did their best to reassure my mum who was very concerned.

An ambulance was requested by a fast response paramedic to attend and transport my husband to hospital with suspected sepsis. The staff were wonderful, very kind and caring and were wonderful with my husband who has dementia. They were very reassuring. The wait was not too long.