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Reviews (68)

Long wait for ambulance

April 28, 2023
We experienced a long wait for an ambulance when urgent medical attention was needed.
Anonymous

No ambulance available

April 28, 2023
An ambulance was called as I was really unwell. We were told that they were really busy at the moment and that there was no ambulance available to attend. They said that they could send one out the following day which was of no use because medical assistance was needed straight away.
Anonymous

Speedy response and excellent care

April 28, 2023
Ambulance arrived very quickly after symptoms were explained. On arrival I was quickly assessed and treated for anaphylactic shock. This was a very scary incident that I have never experienced before. The paramedics were fantastic in treating me and reassuring me.
Anonymous

Arrived quickly for my child's asthma attack

April 3, 2023
Was worried about waiting times because of what has been in the media recently. Had to call for an ambulance when my young child had breathing difficulties. The ambulance arrived quickly, treating my child and rushed us to hospital. The staff were fantastic and were with us within minutes.
Anonymous

Suspected stroke but 7 hour wait

March 31, 2023
My relative. aged 71, suffered a stroke and we called for an ambulance. We were told there was a 7 hour wait and that we should take them to the Accident and Emergency at the Queen Elizabeth hospital ourselves. This was obviously a very difficult situation we were extremely concerned that their condition could deteriorate on route to the hospital which was a good 30 minute drive away. An appalling service really my relative should have had access to urgent medial treatment straight away.
Anonymous

Live in Solihull but taken to Warwick

March 31, 2023
I was taken ill at work (I work in Solihull hospital). I was taken by ambulance to Warwick hospital. After waiting for over 5 hours I felt ok so I just went home. The paramedics were great but ridiculous that I had to leave Solihull hospital to be taken to Warwick.
Anonymous

Waited for 8 hours for ambulance

March 31, 2023
Fell out of the buggy and broke my arm and spine and I waited over 8 hours for ambulance on the side pavement.
Anonymous

7 hour wait for 96 yr old with broken hip

March 28, 2023
An ambulance was called for my neighbour aged 96, he'd had a bad fall and we suspected a broken hip. We waited for seven and a half hours for an ambulance to reach him. Our concerns were correct and he had broken his hip. Appalling service leaving this gentleman on the floor in pain for such a long period of time. The shock alone could have killed him. Once the ambulance arrived the care was outstanding and the paramedics were excellent. It is awful that the system is putting their staff into situations where they are attending to patients who have been waiting unreasonable lengths of time with patients, their friends and families then taking their frustrations out on them.
Anonymous

Quick response and brilliant care

March 22, 2023
Ambulance arrived within 10 minutes. Took great care of me and kept me well informed, reassuring my wife at the same time. I was brought in to heartlands hospital and brought in to the A&E department within 5 minutes off arriving.
Anonymous

Waited in the ambulance outside hospital for hours

November 30, 2022
I waited in the ambulance for 6 hours outside A&E at heartlands, my head was bleeding, and I was unconscious. Terrible experience.
Anonymous

West Midlands Ambulance Service University NHS Foundation Trust

Contact

01384 215555

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