West Midlands Ambulance Service University NHS Foundation Trust

An ambulance attended my workplace when I was taken ill. They arrived quickly, took great care of me and transported me to Heartlands Hospital. I was happy with the care I received.

An ambulance was called by our GP who did a home visit. The ambulance arrived quickly and took great care of me. I was transported to an assessment unit at Solihull Hospital.

An ambulance attended the care home my husband was sent to for rehabilitation after he had a bad fall. They took excellent care of my husband and were appalled by the conditions at the home, and what had led to my husband falling. They made a report about the conditions at the care home.

We were told that it would take 2 to 3 hours for an ambulance to arrive but they arrived within an hour. They took excellent care of my elderly father who has dementia, and was very unwell. They cared for my father well while waiting to access the hospital, we were again told that the wait could be quite long, but when the paramedic booked him into A&E we were told that he would be in within an hour which he was. They were very kind and handled my father with care and dignity, his condition means that he can become very anxious and difficult, they were exceptional with him.

I have had to use ambulances on a number of occasions in recent years and months. I cannot fault the paramedics they are excellent, the problems start when you arrive at A&E!

We waited over 9 hours for an ambulance to arrive. My elderly relative has dementia and had a bad fall. We could not get them up off the floor, they soiled themselves and there was nothing we could do but wait for help. I am appalled at the service and the long waiting times. Once the paramedics arrived they were good but the wait hindered the whole experience.

An ambulance was called for my husband by the care home he resides in. He became unwell and they were concerned he had had a stroke. We waited over 6 hours for a paramedic to attend. They were very thorough in their examination and found that he had a chest infection. We were told to get antibiotics from him GP in the morning.

I suffered a massive stroke and a colleague dialed 999. We were told there was no ambulance available to attend for a stroke and that I had to be taken to the nearest A&E department. It was an awful experience.

I called and was told by the operator that there would be a waiting time of up to 4 hours, but to call back if anything changed. My husband's condition deteriorated very quickly and I called back. An ambulance arrived in 17 minutes, during which time the operator stayed on the line with me and directed me on how to assist my husband. They were very helpful and kept me calm. When the paramedics arrived they were fantastic.

I waited 12 hours for the ambulance to arrive. The paramedics put me off going to the hospital because of the waiting times and how busy they said it was.