West Midlands Ambulance Service University NHS Foundation Trust

Was worried about waiting times because of what has been in the media recently. Had to call for an ambulance when my young child had breathing difficulties. The ambulance arrived quickly, treating my child and rushed us to hospital. The staff were fantastic and were with us within minutes.

My relative. aged 71, suffered a stroke and we called for an ambulance. We were told there was a 7 hour wait and that we should take them to the Accident and Emergency at the Queen Elizabeth hospital ourselves. This was obviously a very difficult situation we were extremely concerned that their condition could deteriorate on route to the hospital which was a good 30 minute drive away. An appalling service really my relative should have had access to urgent medial treatment straight away.

I was taken ill at work (I work in Solihull hospital). I was taken by ambulance to Warwick hospital. After waiting for over 5 hours I felt ok so I just went home. The paramedics were great but ridiculous that I had to leave Solihull hospital to be taken to Warwick.

Fell out of the buggy and broke my arm and spine and I waited over 8 hours for ambulance on the side pavement.

An ambulance was called for my neighbour aged 96, he'd had a bad fall and we suspected a broken hip. We waited for seven and a half hours for an ambulance to reach him. Our concerns were correct and he had broken his hip. Appalling service leaving this gentleman on the floor in pain for such a long period of time. The shock alone could have killed him. Once the ambulance arrived the care was outstanding and the paramedics were excellent. It is awful that the system is putting their staff into situations where they are attending to patients who have been waiting unreasonable lengths of time with patients, their friends and families then taking their frustrations out on them.

Ambulance arrived within 10 minutes. Took great care of me and kept me well informed, reassuring my wife at the same time. I was brought in to heartlands hospital and brought in to the A&E department within 5 minutes off arriving.

I waited in the ambulance for 6 hours outside A&E at heartlands, my head was bleeding, and I was unconscious. Terrible experience.

The ambulance took 12 hours to come when I called for a fall for my 86 years old father.

Called ambulance for neighbour who was having at stroke at 12pm. Ambulance finally came from Worcester at 5am!

I had a burst appendix last year in September. My mum had to call the paramedics when I managed to call her to advise her of the pain.
The paramedic team were great, and they got to me within 10 minutes.
They gave me morphine to aid with the pain and before they could start taking my BP reading or conducting any tests.
Staff were friendly.
When I was being taken into Heartlands hospital, The staff they kept checking if I was ok and kept me engaged through communication.