7 hour wait for medical help
I became unwell and needed medical help. I was unable to move and could not make my own way to the hospital. A relative attended to care for me, and called 111 before being told to dial 999. The call handler was helpful but advised that the wait was 5 hours for an ambulance. I waited 7 hours in total from 10pm to 5am. It was a very distressing time for me and for my relative who came to my aid. We received no call backs from 999 to assess my situation during the time. Once the ambulance arrived the paramedics were great but the wait made the experience very poor.