UHB Heartlands Hospital

I have been referred to Heartlands Hospital for blood tests by my GP on numerous occasions. My experience has always been positive and the visits have run smoothly.

They are fine but the parking and wait times are not good. I ended up waiting 2 hours past my appointment time to be seen.

I was waiting in A&E from 10:30am till 6pm to be told I had a fractured hip. The staff were very good it's just the wait times that are the issue. This made the department very busy with people sat on the floor.

I visit the nurses here for ongoing Parkinson's care and they are very good.

The A&E department is awful to the point where I didn't feel safe.

I was waiting 3 hours for treatment in A&E after being brought here by an ambulance.

The service I received from Heartlands Hospital's orthopaedic department has been really great. The staff were all friendly and the consultant was very good. They communicated very well despite the language barrier and they explained that they would advise me to have knee surgery. They told me that the waiting list was not too long and I am expecting it to be carried out in March 2025. I am very happy with the level of care and service I have received.

I stayed here for a week with nothing to do. I was in bed all day and asked the staff for a paper and they just told me "no, we're here for you but can't get you that".

My experience here has been pretty bad especially with the parking. I brought my disabled mom here after waiting nearly a year to get her an appointment. The parking was so bad that we couldn't get to the appointment on time. It's really awful.

Parking here is horrendous. The car park is really not great and I'm not the happiest with the service at the hospital itself either.