UHB Heartlands Hospital

I have been treated as an outpatient by the endocrinology department at Heartlands Hospital, and my experience has been fantastic.

I have received outpatient podiatry care at Heartlands Hospital and the service has been fantastic.

I was sent to Heartlands A&E by my GP. I was seen very quickly and triaged. I was then directed to another department in the hospital. I was satisfied with the care I received in A&E and impressed with how quickly I was seen.

My recent experience of care at Heartlands A&E department was very good. I was triaged very quickly and explained that I have ASD. I was given somewhere quiet to wait, away from the busy waiting room. They really did take great care of me and look after me.

This hospital is dreadful. During my last visit there were safety concerns with all the doors being locked due to an aggressive patient running around in A&E. The staff aren't nice either. The receptionists are unhelpful and lack compassion. I was waiting for 10 days to get in and then I was sent home without being seen properly.

I have spent time on the MAU at Heartlands Hospital and my experience was not good. This was mainly because the ward was of mixed genders. I do not agree with this, as an elderly man I felt very uncomfortable on a ward with women.

I was admitted to Heartlands Hospital, and whilst care was good there were clear problems on the wards. It is terrible that patients with dementia and psychiatric problems are put on wards with other patients. There was no chance of resting or sleeping due to disruptive patients, through no fault of their own. I think it is terrible that there is no provision for specialised wards where dementia patients and patients with mental health conditions can be treated. The set up as it is lacks dignity and privacy for patients. Patients without these conditions are in hospital because they are unwell and they have no opportunity to rest and recuperate because the wards are disruptive at all times of the day and night.

I attended A&E at Heartlands Hospital. I was seen and treated quickly. I cannot fault the staff at the hospital, and was happy with the care and treatment I received.

My experience of cancer treatment at Heartlands Hospital was excellent. I cannot fault the care I received from the team of staff including my consultant, doctors and nurses. I had to attend daily for treatment and the care I received made a hard situation much more manageable.

My wife was cared for at Heartlands Hospital for over 4 months. The care she received was very good. She should not have been in hospital for so long but there were delays in an assessment being done for her to be moved somewhere else for long term care. I cannot fault the staff on the ward who cared for her. I felt confident and reassured that she was safe and in the best place possible for her at that time.