UHB Heartlands Hospital
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Reviews (840)
Poor communication
July 21, 2025
The ward cannot provide updates on the phone to next of kin. The sole next of kin lives in Surrey. I have to come in person to speak to a doctor who may or may not be available. To note, my father has no mental capacity and I have lasting power of attorney to make health decisions on his behalf.
Good overall
July 17, 2025
My experience of this hospital has been good overall.
So busy!
July 17, 2025
This hospital is always so busy!
Absolute chaos
July 16, 2025
It is absolute chaos here. It didn't feel like they were very organised and it was all a bit crazy.
Good overall but long waits to be seen
July 16, 2025
They are good overall. The wait times can be long but this is the same for all of the hospitals in the area.
Helpful and friendly maternity staff
July 16, 2025
When I have visited for scans the maternity staff have been very helpful and friendly.
Long waits but good maternity staff
July 16, 2025
The staff in maternity are good but there can be long waits to be seen.
Very good respiratory appointment experience
July 16, 2025
My experience visiting for asthma and chest care was very good.
Good hospital and nice staff
July 16, 2025
I always use this hospital and the staff are very nice. I have no problems communicating as they have translators in place. I do have problems with the phones but it's better than my GP at least.
Very pleased with labour and delivery
July 16, 2025
The labour and delivery team were very good. They were calm and friendly while my baby was delivered and I felt safe and confident in the care I received. Baby checks were carried out swiftly by the medical team and we were discharged after 12 hours. I was very pleased.