UHB Heartlands Hospital

The level of care received on ward 6 at Heartlands Hospital was awful. There was a clear staffing problem. When I needed the toilet I was told there was no one to take me, and I was told to soil myself and that someone would 'clean me up'. I found this completely undignified. I had to rely on my family during visiting times to help care for me. My experience on this ward was appalling.

I have received long term treatment and support for a lifelong condition. The service I have received has been outstanding.

I was happy with the care and treatment I received. They provided a good service.

My experience at Heartlands Hospital's Accident and Emergency Department was awful! I have a pre-existing genetic heart condition, and I became unwell with chest pains and a racing heart. I was taken to the A&E by my parents but the staff sent me to the Badger Clinic and did not even assess me.

My experience of maternity care, labour and delivery at Heartlands Hospital has been very good.

I have attended antenatal appointments at Heartlands Hospital. The appointments went well and I have no complaints.

I was referred to Heartlands Hospital by my GP with an ongoing problem with my knee. Nothing was really done by the hospital and I feel like I was fobbed off because I am young.

I have used the accident and emergency department and visited a relative who was admitted on a ward and the hospital is generally very dirty. The wards, the toilets, the public areas are grubby and dirty to look at. A hospital should be spotless.

I have had to attend the asthma clinic at Heartlands Hospital on a regular basis. I have found the care and treatment very good.

I had to attend the accident and emergency department at Heartlands Hospital. I had quite a long wait, but the delays are understandable because demand is so high. They looked after me well and I was happy with the treatment I received.