UHB Solihull Hospital

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Reviews (564)

Day surgery went well

September 22, 2023
I had surgery to repair a hiatus hernia. It went well and I was discharged the same day. I was well cared for and given advice and contact numbers about what to do should I feel unwell or experience any problems.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your day surgery went well - and that you were discharged the same day with plenty of information about what to do if you felt unwell.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

8+ months wait for paediatrician appointment

Outpatients
September 22, 2023
We were referred for a paediatrician appointment for an ASD assessment over 8 months ago. We have been given no indication of when the appointment is likely to happen other than to be prepared to wait longer.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that you have had a long wait for a paediatrician appointment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff numbers need to increase

September 12, 2023
I was an inpatient and underwent surgery. I spent over a week in the hospital during my recovery. Some nurses were good some not so good. There was a clear difference in the care received from staff nurses and bank nurses. The young staff nurse was dead on her feet trying to care for everyone the best she could while the bank staff did not seem to care at all. I felt bad for needing help and assistance from the staff. I was in a room on my own and a nurse walked past and I called for help. She popped her head around the door and was very abrupt with me, and told me that I had a bell to ring. She walked off so I pressed the bell but no one came to my assistance for over 30 minutes. I felt I was left to my own devices and it got very lonely despite having visitors. There is no day room like there used to be on wards, and there was no television to watch. The food at the hospital was rubbish.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that there were some issues with the care you received - in particular the difference between bank staff and permanent staff, being left on your own, the lack of a day room, the lack of a television and the standard of the food.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Never a bad experience coming here

Outpatients
September 12, 2023
Solihull Hospital is a very good hospital. The facilities are clean and bright. The staff are nice. Appointments I attend here always go well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear that you've been so happy with your experiences - in particular the facilities and the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good but administrative errors occur

Outpatients
September 8, 2023
The hospital is bright and clean, and the staff are very kind and helpful. Administrative errors have occurred recently, when I attended for an appointment I was not booked in their system to attend and another appointment had to be made. This was most inconvenient and resulted in me losing more time at work.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are really sorry to hear that there was an error that led to an issue with your appointment we are pleased that you're happy with the hospital environment and the attitude of the staff you encountered.

If you would like to provide any more information or further feedback about your experience (in particular more detail about the administrative error) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Building works are making it difficult

Outpatients
September 8, 2023
I have had no problems with the quality of care and treatment. The only problem I have experienced is the ongoing building works which have made it harder to navigate my way around the hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are sorry to hear that you had had some issues getting around because of the building works we are pleased to hear that there were no issues with the care and treatment you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Eye screening appointment went very well

Ophthalmology
September 8, 2023
I attended an eye screening appointment, this was my first visit to this department at Solihull Hospital. The appointment was quick and they have a good system in place. I was seen on time, had eye drops administered, waited for 20 minutes and was then seen again. Compared with visits to eye clinics at other hospitals this experience was outstanding.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear that your eye screening appointment went so well - in particular how quickly all aspects of the visit were done.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Prompt service with friendly & helpful staff

Outpatients
September 8, 2023
My experience has been good. I was seen on time and given the all clear. The hospital has good sign posting and there are volunteers on entry who assist you. The staff are very helpful and polite.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the experience you've had - in particular being seen promptly, the good signposting, the work of the volunteers and how helpful and polite the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good service I called for an appointment

Outpatients
September 8, 2023
My experience is always very good. I called for an appointment and they booked me in.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear how happy you are with the service you've received around your appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outstanding general care

Outpatients
September 8, 2023
General care of elderly patient is outstanding. The staff are very responsive and I have always felt very well looked after. They are very good with hearing loss.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the care that elderly patients receive - in particular how responsive the the staff are and how they look after patients with hearing loss.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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