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Reviews (796)

Kind and understanding maternity staff

Maternity services
July 23, 2024
Everything has been positive so far and I have had no problems. The staff have been kind and understanding and every single person I've spoken to has been friendly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the care you've received from the maternity team and that staff have been so kind, understanding and friendly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait for referral but happy with care

Gynaecology
July 23, 2024
I had a long wait for my referral appointment but I am happy with the treatment and care provided by the consultant. The staff here are also very nice. I have been told I will receive letters in the post regarding follow on appointments.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait for your gynaecology referral appointment we are pleased to hear that you're happy with the treatment and care you received from your consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Feel reassured during first pregnancy

Maternity services
July 23, 2024
My experience with this service has been good. The staff are nice and communicate well. This is my first baby and I feel reassured that I am in good hands.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are pleased to hear that you are happy with and reassured by the care you received here during what is your first pregnancy - in particular how nice the staff are and how well they communicate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Great maternity consultant and midwives

Maternity services
July 23, 2024
They provide a good maternity service. The midwives are very caring and friendly. The consultant is also great and communicates everything well which leaves me feeling reassured.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the maternity care you've received - in particular how caring and friendly the midwives are and how reassuring your consultant is.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait but normally care is good

Maternity services
July 23, 2024
I was waiting a long time to be seen today. They are normally quite good though and the staff are great.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that at this one particular maternity appointment you waited a long time to be seen we are glad to hear that you are normally happy with the care you receive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Great experience attending partner\'s scan

Maternity services
July 23, 2024
I visited this hospital with my partner for a scan in the antenatal department and it was a great experience. I was made to feel part of the appointment which made for an amazing moment.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital. We are really pleased to hear that your partner's antenatal scan appointment was such an uplifting experience and that you were made to feel a part of it.

If you would like to provide any more information or further feedback about you and your partner's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

In and out quickly

Maternity services
July 23, 2024
My experience here was great. I was in and out quickly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with your experience here and you were in and out quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good ophthalmology department

Ophthalmology
July 17, 2024
The ophthalmology department is very good and the staff are great. I visit every few months and my daughter brings me to my appointment as I can't get here on public transport.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are happy with the care you receive from staff in the Ophthalmology department at your regular appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Move departments without telling anyone

July 17, 2024
Communication from this hospital is awful. They keep moving departments to different areas of the hospital without letting anyone know. The blood department has been moved from the main entrance to the north entrance without telling patients, staff or volunteers. I also don't like that you get 5 minutes in the drop off area before you are at risk of being fined.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have issues with communication, departments being moved around and accessing the drop off area.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good experience visiting for plastic surgery

July 17, 2024
I recently visited this hospital for plastic surgery. My experience was good overall.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are so happy with the care you received when you came in for plastic surgery and that overall you're happy with the experience you had.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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