UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how well your regular ophthalmology appointments go, in particular that you never have to wait long.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your MRI appointment went so well, in particular that you were seen promptly by such good staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your two children were seen and treated so quickly and efficiently at the Urgent Treatment Centre and that you also provided with good advice and support.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are sorry to hear that you've had a bit of a wait when attending your appointments we are nevertheless pleased to hear that you're happy with the care you've received.

If you would like to provide any more information or further feedback about your experience (in particular any more information you have about the delays and what might be causing them) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the treatment and care you are receiving from the cancer team and how well run the department is.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with the ongoing cancer treatment you've been receiving and that the staff have been wonderful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that you're happy with the care you received when you attended the Urgent Treatment Centre and how quickly you were seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that the service you received at your breast screening was so good but obviously we're also concerned to hear about the effect that some of the language used has had.

If you would like to provide any more information or further feedback about your experience (in particular any more detail about the communication you can provide) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent experience you've had under the care of the dermatology team and in particular that the consultant has been so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that you had such a long wait for your appointment and the impact that has had on your experience.

If you think it’s appropriate (in particular if you are still waiting) we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham