UHB Solihull Hospital

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Reviews (796)

The department seems messy and unorganised

Maternity services
September 16, 2024
The maternity care at Solihull Hospital seems unorganised, manic and messy compared to Heartlands Hospital. The service seems delayed with long waiting times, which I think could be improved if staff communicated better between themselves. It seems like the staff have no idea on who has been seen or who needs to be seen. They could be understaffed which is causing problems. The staff are very nice though.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have has issues with the care provided by maternity services - in particular long waiting times and communication issues.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A good experience with a patient sonographer

Maternity services
September 16, 2024
The service here has been good, I've had a few scan appointments here. The sonographers were very patient and I had to keep going out and walking around because baby was not in the correct position.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you had such a good experience with the sonographers in maternity services - in particular how patient they were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long wait for hernia appointment

September 10, 2024
I have been waiting for 12 months for an appointment about a hernia. If I have another long wait for the operation I will have to go private.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for an appointment to assess your hernia.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Breast cancer screening went well

Imaging
September 10, 2024
My breast cancer screening appointment went well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your breast cancer screening appointment went so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good liver scan appointments

Imaging
September 10, 2024
I have visited this hospital for liver scans and the service was very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're happy with the care you received at your recent liver scans.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Routine mammogram went well

Imaging
September 10, 2024
My routine mammogram appointment went well. The staff were nice and I got the results back quickly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the care you received at your routine mammogram - in particular the attitude of the staff and getting the results back quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Fast track cancer referral

Cancer services
September 5, 2024
I was referred to the hospital on a cancer pathway. My appointment happened quickly. The doctors and nurses were excellent and following investigation and tests cancer was not detected. I cannot fault the service I received.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your happy with the care you received from cancer services - in particular how quickly you had your appointment and the excellence of the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I did not feel listened to or understood

Outpatients
September 2, 2024
I had a specialist appointment at Solihull Hospital with a consultant. The appointment was very hard. I did not feel that the consultant knew why I was there or understood my explanation of the problems I have. There were some problems with language and me understanding him and I am unsure if he had problems understanding me. He knew nothing of my medical history. The letter I received following the appointment stated the exact opposite of what I explained and asked for. I have tried to call the secretary but have had no luck getting through. I feel disappointed about how my appointment went and with the final outcome.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that had such a challenging outpatient appointment and the outcome was the opposite of the one you were looking for.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Wonderful care during and after surgery

September 2, 2024
My husband came here for day surgery. The staff were great and nothing felt rushed. He ended up having to stay overnight and the care was wonderful throughout.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care your husband received when he came in for day surgery - and that the staff were so good and unrushed, and that the unplanned overnight stay went well too.

If you would like to provide any more information or further feedback about your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Dermatology appointment went well

Dermatology
September 2, 2024
My appointment in dermatology went well. My referral here came through quickly and the doctors have been helpful in finding me a new treatment.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleaed to hear that you're happy with the care you received at your dermatology appointment - in particular how quickly it came through and helpful staff have been in identifying a new treatment for you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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