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Reviews (564)

Very good with my disabled child

Outpatients
December 5, 2023
My 10 year old is disabled and had learning disabilities. We have attended a number of outpatient appointments and they have always treated my child very well, with patience, and with kindness.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that staff have treated your 10 year old disabled child with patience and kindness at their outpatient appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I am happy with the service

December 5, 2023
I received a link to book my appointment online. At the appointment I was seen very quickly and I was happy with the service provided.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received at your outpatient appointment and that you were seen quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A good outpatient experience

Outpatients
November 30, 2023
I have attended a number of outpatient appointments here, and have never had a problem. The service is good and the staff are helpful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear your outpatient appointments have been consistently good and the staff have been so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Cancellations and extensive wait due to covid

November 30, 2023
I have been happy with the service provided the staff are friendly and I have no complaints about the care I have received. I have experienced a long wait for services following cancellations due to the covid pandemic.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that there have been some Covid-caused delays and cancellations we are pleased to hear that the service provided to you has been good and you have no concerns about the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good care

Ophthalmology
November 30, 2023
I have had regular appointments at the ophthalmology department. The staff are very good, they are very gentle in their examinations and have taken good care of me over the years.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your regular ophthalmology appointments have always gone so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait but outstanding once seen

Physiotherapy
November 30, 2023
My referral took 9 months but I have been very happy with the service since I have been seen. The staff are very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that your physiotherapy referral took so long we are pleased to hear that the service you've received has been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

12 week scan appointment went very well

Maternity services
November 30, 2023
My 12 week scan appointment went very well. The staff were all great. The midwife was lovely, and the reception staff were very friendly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that your 12 week scan went so well and that the staff who dealt with you were so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Maternity care is good

Maternity services
November 30, 2023
It was my first visit to the maternity department at this hospital. My appointment has gone well and the midwives are lovely. The vending machine was not working which was disappointing.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that there was an issue with the vending machine at the maternity department when you visited we are pleased to hear that otherwise the appointment went well and the midwives took good care of you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Small department seemed overstaffed

Imaging
November 28, 2023
I attended a routine mammogram. The staff were lovely, the unit was very hi-tech, with clean and bright facilities. The appointment went very well, but coming from an NHS background I made an observation. There were three members of staff in the unit, they welcomed me, checked me in, showed me to a cubicle which was visible from the seating area and then showed me back to the seats. I felt that the number of staff was a waste of resources and that three people were doing a job that one person could have managed.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your mammogram appointment went so well.

If you would like to provide any more information or further feedback about your experience (in particular your comments about staffing levels) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

MRI appointment went well

Imaging
November 28, 2023
I recently had an MRI, the appointment went well. The staff were lovely, I did not have to wait around long. Overall a good experience.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how well your MRI appointment went and in particular that you didn't have to wait long.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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