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Reviews (796)

Excellent cancer treatment

Cancer services
September 27, 2024
I have been receiving treatment in the breast cancer clinic and the care has been excellent. My only concern was miscommunication, prior to a surgical procedure I was told that it would be confirmed the day before by telephone. Being a young parent I had to make childcare arrangements and was relying on this confirmation. I received no telephone call and was unsure if the procedure would be going ahead. Luckily I made arrangements and attended on the date for surgery which did take place. Another person may have missed the appointment due to not receiving the confirmation telephone call. I was admitted for two nights post surgery and the staff were wonderful. The care and support I have received has been outstanding.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that overall the treatment and care you've received at the breast cancer clinic and when you were admitted post surgery has been excellent we really sorry to hear that some communication failings around your surgical procedure could have caused you some major difficulties.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The service provided is excellent!

Outpatients
September 27, 2024
I have always found the service at Solihull Hospital excellent. I have never encountered any problems with staff, care and/or treatment. The only thing I have noticed is that parking can sometimes be difficult at the hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you're so happy with the treatment and care you've received at the outpatient department but also sorry to hear that there have been some occasional car parking difficulties that you've encountered.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good ophthalmology department

Ophthalmology
September 27, 2024
I have been receiving treatment for a cornea condition at Solihull Hospital's ophthalmology department. The service and treatment has been very good. Waiting times can sometimes be quite long but I understand that this is down to staffing issues which are sometime unavoidable.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how good the treatment and care has been during your cornea treatment. We are sorry to hear however that sometimes the waiting times have been quite long.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care during eye surgery

September 27, 2024
I had eye surgery at Solihull Hospital. Treatment, and the care prior to and following the procedure were excellent.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how well your eye surgery went and that the care you received before and after the procedure was so excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good treatment and care

September 27, 2024
I was referred by my optician to the hospital for cataracts removal. I had this procedure done at Solihull Hospital. The staff were very friendly and reassuring, and the doctor fully explained what would happen during the procedure. I was told what to expect during recovery and what to do during that period. I was very happy with the treatment and care I received at Solihull Hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear about the treatment and care you received during your cataract removal - in particular how helpful and reassuring staff were and that everything was so well explained.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good occupational health department

September 27, 2024
I attended Solihull Hospital for an appointment with occupational health. The appointment went well, I felt that my concerns were really taken on board and we discussed my recent decline in health and new symptoms. The occupational therapist was helpful and we discussed a variety of things that could be tried, and they booked appointments for me. I was very happy with the service which left me feeling more hopeful and reassured.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your occupational therapy appointment went well - in particular that your concerns were listened to, that the occupational therapist was so helpful and the level of reassurance that the care you received provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Efficient Service

Rheumatology
September 27, 2024
I attended a rheumatology appointment at Solihull Hospital. The appointment went very well. I was in and out very quickly and had a chest x-ray, blood tests and had a steroid injection all done very quickly. Disabled parking was available which was great and made the visit much easier. I was very happy with the service provided.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your rheumatology appointment went so well - in particular how speedily things were done, the access to disabled parking andthe overall level of care provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good outpatient paediatric service

September 27, 2024
We attend regular paediatric reviews for Autism. The staff, doctors and nurses are all very helpful.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your regular paediatric reviews for autism go so well and that the staff providing care are so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good rheumatology outpatient appointment

Rheumatology
September 20, 2024
I have attended rheumatology appointments at Solihull Hospital and had a good experience. The hospital is much closer to home, much smaller, easier to park and has good clean facilities. The doctors and nurses have been great, friendly, helpful and communicate well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've been receiving at your rheumatology appointments - in particular the cleanliness of the facilities and the way that staff have looked after you and communicated with you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

Excellent care from the cardiology team

Outpatients
September 20, 2024
I have been very happy with the care I have received from the cardiology team at Solihull Hospital. My appointments always go well, I have never had to wait too long. The doctors and nurses are great, and very informative.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've been receiving from the cardiology team - in particular that appointments always go well, you never have to wait long to be seen when you arrive and that the staff are so informative.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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