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Reviews (796)

Good ophthalmology clinic

Ophthalmology
November 12, 2024
I attend regular appointments in ophthalmology for my glaucoma and the service is always good.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Ophthalmology Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Not told appointment was cancelled

Ophthalmology
November 12, 2024
I turned up for my ophthalmology appointment only to be told that the consultant had gone on emergency leave. I was not told that my appointment had been cancelled until I had travelled all the way there.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you were not informed your appointment had been cancelled.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Appointment was too short notice

Ophthalmology
November 12, 2024
My ophthalmology appointment actually came through too quickly so I had to reschedule it to a later date.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are sorry to hear that the appointment given was too short notice for you to attend.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

COVID jab sorted quickly

November 11, 2024
I visited this hospital for a COVID jab that I booked through the NHS app. Everything was sorted very quickly and I wasn't waiting long.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Brilliant care but stressful parking

November 11, 2024
I recently had issues parking here. I don't know what happened but the machine was letting endless cars in even though there were no spaces. I got stuck in there for a long time and eventually managed to park in lode lane but I was quite worried about how long I could park there. The care here is brilliant though so it is worth the stress.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues. We are sorry to hear that parking proved to be an issue.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Very long wait for knee replacement surgery

November 11, 2024
I have been waiting over 12 months for knee replacement surgery. I finally got a pre-op appointment but I was told that this doesn't guarantee that the operation will happen anytime soon. I am living in agony as walking is very painful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had a negative experience when attending our hospital.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Doctor didn\'t have the right knowledge

November 11, 2024
I attended an appointment regarding ongoing issues with my hip. I was seen by a doctor who had no knowledge of my case and specialised in hand surgery. In the end he just sent me away as he couldn't help.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had a negative experience when attending our hospital.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Good experience visiting for tests

November 6, 2024
I recently visited this hospital for some exploratory tests. The service was good, the staff were friendly and the results were sent to my GP quickly.
Anonymous

Reply from UHB Solihull Hospital

Thank you so much for taking the time to provide feedback about Solihull Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Referral appointment within a week

Outpatients
September 30, 2024
I received my referral appointment within a week which was very reassuring. I had an echo cardiogram and it all went very well. I was very happy with the efficient service and the great care from the staff.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are happy with the outpatient care you've received - in particular the speed you received your appointment and the way you have been looked after by the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent level of service and treatment

Outpatients
September 30, 2024
I have had ongoing treatment for a lifelong condition. Appointments and treatment at Solihull Hospital have always been excellent.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear you're happy with your ongoing treatment here and that your appointments are always excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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